Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shannon O'Malley

Bound Brook,NJ

Summary

Well-qualified associate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

34
34
years of professional experience
1
1
Certification

Work History

LICENSED REALTOR/SALES ASSOCIATE

SkyBrook Realty
09.2022 - Current
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Displayed strong organizational skills while managing multiple projects simultaneously
  • Managed properties including that of business/corporate units
  • Guided clients through the process of purchasing and/or selling property including, but not limited to negotiating purchase price and contractual details
  • Conducted property searches on behalf of clients which are tailored to individual specifications
  • Hosted open houses including advertising, updating MLS listing, conducting home tours and responding to questions from potential buyers
  • Reviewed rental agreements, leases, contracts and financial information for prospective renters in accordance with company policy
  • Conducted meetings with potential tenants investigating credit scores, participating in contract negotiations for both long-term and short-term leases
  • Monitored accounts receivable collections
  • Developed strong relationships with clients to provide exceptional customer service in a timely manner
  • Demonstrated excellent communication skills, both written and verbal, when interacting with clients, colleagues, and other professionals in the industry
  • Resolved issues and conflicts during purchase or sale of real estate property
  • Developed networks of attorneys, mortgage lenders, and contractors to whom clients may be referred
  • Contacted previous clients for prospecting of referral business
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries
  • Updated and maintained database with accurate customer information and timely data entry
  • Tracked all incoming calls and emails from customers using appropriate software applications(CRM).

DENTAL ASSISTANT/DENTAL RECEPTIONIST

Lustig D.M.D
06.1990 - 05.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Scheduled, rescheduled, cancelled appointments for dental patients and maintained and updated appointment calendars.
  • Facilitate the treatment of patients by ensuring that the appropriate instruments and materials are provided to the dentist as needed
  • Operate specialized dental equipment when treating patients including, but not limited to X-ray and sterilization machines
  • Fluent knowledge of HIPPA laws and requirements for compliance with same
  • Perform procedures in conjunction with dentist and in compliance with the Dental Practice Act
  • Provide diagnostic information including the exposure and development of radiographic studies
  • Manage daily office schedule and provide quality customer service when answering calls from patients and when interacting with patients in the office
  • Perform minor repair on office equipment, maintain the inventory of products and supplies for the office by placing requisite orders
  • Detailed documentation of patient medical history and care
  • Accurately review patient records to ensure precise treatment history and appropriate internal communication for the purpose of scheduling follow-up appointments
  • Provide patient education as to dental conditions as well as instruction on treatment plans
  • Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office
  • Followed up with patients after dental procedures, scheduling post-treatment appointments, and addressing any concerns or questions.

LICENSED REALTOR/SALES ASSOCIATE

Weichert Realtors
09.2020 - 08.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Guided clients through the process of purchasing and/or selling property including, but not limited to negotiating purchase price and contractual details.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted property searches on behalf of clients which are tailored to individual specifications.
  • Hosted open houses including advertising, updating MLS listing, conducting home tours and responding to questions from potential buyers.
  • Maintained client records in Salesforce CRM for the purpose of future communication and business transactions.
  • Prepared documents such as purchase agreements, deeds, closing statements, ensuring accuracy of information provided by all parties involved.
  • Maintained accurate records of all property sales transactions and client contacts.
  • Drafted and reviewed legal documents such as purchase contracts, leases, and deeds.
  • Promoted sales of properties through advertisements, open houses, and participation in multiple listing services.
  • Developed networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.


Education

Middlesex County Community College
Edison, NJ

RVCC
Branchburg, NJ

Skills

  • Excellent multitasking capability
  • Phone and Email Etiquette
  • Customer Service
  • Problem-solving abilities
  • Time management
  • Microsoft Office
  • Microsoft Excel
  • Salesforce CRM
  • Critical Thinking
  • Problem Resolution
  • Dependability
  • Initiative
  • Strong communication skills
  • Lead Follow up

Certification

  • NJ Real Estate License
  • Dental Radiograph License
  • Certified Notary Public

References

References available upon request

Timeline

LICENSED REALTOR/SALES ASSOCIATE

SkyBrook Realty
09.2022 - Current

LICENSED REALTOR/SALES ASSOCIATE

Weichert Realtors
09.2020 - 08.2022

DENTAL ASSISTANT/DENTAL RECEPTIONIST

Lustig D.M.D
06.1990 - 05.2024

Middlesex County Community College

RVCC

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Shannon O'Malley