Shannon O'Malley
Niles,OH
Summary
Results-oriented Food Service Manager with extensive experience in fast-paced dining environments, known for enhancing guest satisfaction through targeted service improvements. Expertise in inventory management, staff training, and operational efficiency drives successful team leadership and effective problem-solving. Proven track record of streamlining operations to boost productivity while maintaining high standards of customer service. Career goals include further developing innovative strategies to elevate dining experiences and operational excellence.
Overview
15
15
years of professional experience
Work History
Catering Manager
Corkys Cakes for Care
Niles, OH
05.2020 - Current
- Accurately estimated amount of food to prepare for events.
- Supervised the packing and transport of all catering items from the kitchen to the event location.
- Managed all staff used in the catering gig.
Hot Foods/ Deli Manager
Spasrkle
Niles, OH
02.2022 - 02.2025
- Implemented quality control measures to uphold company standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Ensured compliance with regulatory requirements and industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Inventoried kitchen sections and refilled supplies.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Prepared hot food case in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Prepared deli case everyday including prepping the ingredients, andcreating the cold foods sold by the pound.
Catering Manager
Mcmenamys
Niles, OH
02.2010 - 06.2022
- Worked with chefs to prepare custom menus, special meals, and featured beverages.
- Ensured the quality of ingredients used in meals served at catered events.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Niles High School
Niles, OHSkills
- Food safety compliance
- Customer service
- Task delegation
- Ordering supplies
- Inventory management
- Staff training
- Preparing Hot/Cold Foods
Timeline
Hot Foods/ Deli Manager
Spasrkle
02.2022 - 02.2025
Catering Manager
Corkys Cakes for Care
05.2020 - Current
Catering Manager
Mcmenamys
02.2010 - 06.2022
High School Diploma -
Niles High School
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