Summary
Overview
Work History
Education
Skills
Timeline
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Shannon O'Neill

Jacksonville,FL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

15
15
years of professional experience

Work History

Patient Access Representative

R1 RCM
04.2021 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Trained new staff on hospital processes and procedures.
  • Facilitated communication between patients and various departments and staff.

Customer Service Representative

EmblemHealth
10.2008 - 06.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Education

BBA - Business Administration And Management

Briarcliffe College
Bethpage, NY
06.2012

Skills

  • Outbound Calling
  • Organization and Time Management
  • Phone and Email Etiquette
  • Electronic Health Records Systems
  • Verbal and Written Communication
  • Insurance Verification
  • Information Collection
  • Insurance Coordination
  • Patient Admission
  • Medical Terminology
  • Business Management Principles
  • Team Collaboration
  • Customer Satisfaction
  • Professional Bedside Manner
  • Referral Coordination
  • Patient Health Information Access
  • Patient Registration
  • Registration Processing

Timeline

Patient Access Representative

R1 RCM
04.2021 - Current

Customer Service Representative

EmblemHealth
10.2008 - 06.2017

BBA - Business Administration And Management

Briarcliffe College

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Shannon O'Neill