Shannon O'Neill
Philadelphia,PA
Summary
Dynamic hospitality professional with over 7 years of experience in the industry, progressing from bartender to Assistant General Manager. Proven ability to lead teams, enhance customer experiences, and drive operational success. Skilled in managing social media accounts, creating engaging content, and executing catering events. Expertise in staff training, inventory management, and event coordination, with a strong focus on exceeding guest expectations and boosting business growth.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Winnie's Manayunk
Philadelphia, PA
10.2023 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Monitored inventory levels and placed orders for new stock as needed.
- Created promotional campaigns to increase store traffic and generate revenue.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Developed marketing plans to promote products or services offered by the company.
- Organized special events such as promotions or fundraisers to drive business growth.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Bartender
Winnie's Manayunk
Philadelphia, PA
10.2022 - 10.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Server
Maggie's Waterfront Cafe
Philadelphia, PA
06.2021 - 10.2022
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
Bartender
Applebees
Philadelphia, PA
03.2018 - 04.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
New Foundations High School
Philadelphia, PA05-2017
Skills
- Training and development skill
- Team leadership expertise
- Training and development background
- Strategic planning skill
- Team leadership strength
- Business operations background
Timeline
Assistant General Manager
Winnie's Manayunk
10.2023 - Current
Bartender
Winnie's Manayunk
10.2022 - 10.2023
Server
Maggie's Waterfront Cafe
06.2021 - 10.2022
Bartender
Applebees
03.2018 - 04.2021
High School Diploma -
New Foundations High School
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