SHANNON ORANGE
Lawrenceville,GA
Summary
Client Service Coordinator Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
9
9
years of professional experience
Work History
Client Service Coordinator
Archway Marketing
09.2021 - 07.2024
- Enters and manages orders from all sources, e.g., email, phone, fax, online, etc., and handles any order exceptions, updates, or corrections
- Manages open orders including working with the appropriate team members on backorders
- Responds to answer client/customer concerns or complaints and ensure that all inquiries are handled and documented in a timely and professional manner
- Escalates risk or unresolved order-related issues to appropriate team members or management for support to resolve
- Ensure that all order execution is completed on time and in a manner that satisfies service-level requirements
- Provided skilled clerical assistance to administrative and healthcare staff, such as ordering supplies and organizing office inventories.
Call Center Associate
RealPage
02.2019 - 03.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Participated in regular team meetings to stay informed on company updates and share insights with colleagues.
- Maintained detailed records of customer interactions for accurate reporting and analysis of trends.
Test Center Administrator
Prometric Testing Center
07.2017 - 12.2018
- Monitored test sessions closely to enforce strict compliance with established protocols, maintaining integrity throughout the process.
- Communicated effectively with external vendors regarding scheduling changes or other adjustments to ensure smooth operations at the test center.
- Provided exceptional customer service to test takers, addressing inquiries and concerns promptly and professionally.
Administrative Assistant
Greenview Nursing and Rehab
04.2015 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Education
Associate In Science (A.S.) In Business Administration Candidate -
Southern New Hampshire University
05.2025
High School Diploma -
Clear Brook High School
05.2004
Skills
- CRM software knowledge
- Client Relationship Building
- Strong Organization
- Customer Relations
- Account Management
- Training and mentoring
- Professionalism and Etiquette
- Client Support
- Call center experience
- Order Processing
- Payment Processing
- Computer Skills
Contact - Summary
Enthusiastic professional provides outstanding customer support, resolves customer complaints, and builds positive relationships. A natural problem solver with excellent interpersonal and communication skills who is always willing to go the extra mile to ensure customer satisfaction.
Timeline
Client Service Coordinator
Archway Marketing
09.2021 - 07.2024
Call Center Associate
RealPage
02.2019 - 03.2021
Test Center Administrator
Prometric Testing Center
07.2017 - 12.2018
Administrative Assistant
Greenview Nursing and Rehab
04.2015 - 05.2017
Associate In Science (A.S.) In Business Administration Candidate -
Southern New Hampshire University
High School Diploma -
Clear Brook High School
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