Shannon Orozco
Casa Grande,AZ
Summary
Care Coordinator with extensive experience in case management and community resource coordination. Expertise in developing customized service plans and connecting patients to essential resources. Proven track record of enhancing patient well-being through effective advocacy and collaboration with healthcare professionals. Strong interpersonal skills and a commitment to fostering trusting relationships with clients and providers.
Overview
3
3
years of professional experience
Work History
Care Coordinator Case Manager
Pinal Hispanic Council
Coolidge, AZ
12.2021 - 05.2025
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Provided emotional support to patients dealing with difficult health issues.
- Provided crisis intervention services when needed.
- Participated in clinical reviews and audits as required by funding sources or regulatory agencies.
- Assessed safety risks associated with living environments or activities of daily living.
- Assessed client needs and developed personalized service plans.
- Coordinated with community resources to provide necessary support services.
- Conducted regular follow-ups with clients to monitor progress and adjust plans.
- Documented client interactions and maintained accurate case records.
- Advocated for clients' rights and needs within the community framework.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Conducted home visits to assess the safety of living environments for clients.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
GED -
Central Arizona College
Coolidge, AZ02-1993
Skills
- Patient assessment and care planning
- Case management and referral coordination
- Documentation and compliance practices
- Crisis intervention and conflict resolution
- Risk assessment and treatment planning
- Client advocacy and community outreach
- Progress monitoring and workflow management
- Scheduling and organizational skills
- Active listening and problem-solving strategies
- Community resource navigation
References
References available upon request.
Certification
- Fingferprint Clearance ,Board of fingerprinting in State of Arizona - since 2010
- First Aid & CPR Training - Red Cross
Timeline
Care Coordinator Case Manager
Pinal Hispanic Council
12.2021 - 05.2025
GED -
Central Arizona College