Shannon Ortiz
Kennesaw,GA
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing patient-centric medical offices along with logistic operations. Successfully oversee human resources, financial accounts, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume facilities by providing exceptional customer service.
Overview
24
24
years of professional experience
Work History
Practice Manager
Marietta Plastic Surgery
01.2016 - Current
- Direct day-to-day operations for two locations, ensuring efficient workflow
- Implement business practices to enhance customer service and patient care
- Conduct human resource functions, including recruitment, onboarding, and performance reviews
- Manage vendor relationships and collaborate with marketing vendors for effective strategy
- Oversee financial management, accounts payable, and generate monthly reports.
- Provide outstanding support to entire staff which helps improve process flow and boost efficiency.
- Review monthly conversion and retention reports with team.
Operations Supervisor
UPS Freight
01.2015 - 01.2016
- Led daily operations for inbound and outbound shipments, supervising 16+ staff
- Coordinated shipment routing for 12+ LTL and conducted operational audits to improve efficiency
- Maintained customer service and satisfaction through effective communication
- Prioritized safety measures, conducted employee training, and ensured quality handling.
- Managed internal operational standards and productivity targets.
Patient Coordinator
Marietta Plastic Surgery
01.2012 - 01.2015
- Developed rapport with prospects, educated them, and coordinated leads with surgeons
- Managed schedules, handled patient relations, and facilitated sales processes
- Assisted in financial planning and contributed to marketing initiatives for business growth.
Receptionist/Administrative
Marietta Plastic Surgery
01.2006 - 01.2012
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Managed incoming calls and coordinated schedules
- Confirmed appointments, communicated with patients, and updated patient records.
- Posted daily charges including managing surgery payments.
- Performed administrative duties, maintained product and office inventory.
- Coordinated Physician and vendor meetings.
Supervisor of Air Operations/Administrative
United Parcel Service
01.2001 - 01.2005
- Supervised aircraft loading and departure, monitored fueling, and conducted audits
- Managed staff, conducted safety meetings, and trained and certified safety operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards.
- Maintained compliance with company policies, objectives, and communication goals.
Office Manager
Superior Watercraft & ATV Inc
01.2000 - 01.2005
- Managed month-ending and quarterly taxes, accounts receivable, accounts payable, and payroll.
Education
B.S., Business Management -
Kaplan University
A.S., Accounting & Computer Operations -
Southwest Florida College
Skills
- Continuous Improvement
- Resource Utilization
- Workflow Management
- Records Management
- Team Leadership
- Problem Solving
Professional Involvement
- HOA - Terraces at Depot Park, Treasurer, 2022-Current
- Ethics Board, City of Kennesaw, Active Member, 2020-Current
Professional Skills
- Proficient in Microsoft Office
- NexTech-EMR
- QuickBooks
- Office equipment
Timeline
Practice Manager
Marietta Plastic Surgery
01.2016 - Current
Operations Supervisor
UPS Freight
01.2015 - 01.2016
Patient Coordinator
Marietta Plastic Surgery
01.2012 - 01.2015
Receptionist/Administrative
Marietta Plastic Surgery
01.2006 - 01.2012
Supervisor of Air Operations/Administrative
United Parcel Service
01.2001 - 01.2005
Office Manager
Superior Watercraft & ATV Inc
01.2000 - 01.2005
B.S., Business Management -
Kaplan University
A.S., Accounting & Computer Operations -
Southwest Florida College
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