Summary
Overview
Work History
Skills
Certification
Languages
Affiliations
References
Timeline
Generic
SHANNON OUELLETTE

SHANNON OUELLETTE

Salem,MA

Summary

Dynamic Operations Manager with extensive culinary experience at Sodexo/Sanofi, recognized for driving operational efficiency and ensuring compliance. Demonstrated success in team leadership and financial management, enhancing performance through strategic training and collaboration. Committed to creating a positive work environment while optimizing costs and elevating guest experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

Sodexo/Sanofi
Cambridge, MA
05.2019 - 12.2024
  • Part of a diverse team-oriented workplace that is based on being Mindful of Health and Wellness & Sustainability
  • Duties included driving to different locations of the branch and assisting the onsite team in daily procedures
  • Responsible for keeping logs and performing daily safety and performance checklists, keeping a safe and hygienic work environment
  • Other duties included ordering, assisting in event coordinating/catering, scheduling and payroll alongside flash to actual financial projections accompanied by multiple weekly financial meetings and team building workshops
  • Cross Training Staff and holding accountability of day to day responsibilities
  • Ensuring certifications and compliance training deadlines are executed on time

Chef

Dell EMC / Aramark
03.2019 - 05.2019
  • Prepared a high end Ala Carte fine dining experience for club members/ team owners & friends and associates with the finest ingredients in a state of the art kitchen with chefs that settled for nothing less than perfection all while following strict food safety compliances

Chef De Cuisine

Dig Inn
09.2018 - 03.2019
  • Responsible for maintaining a positive, clean and safe environment for the guests and staff
  • Manage finances working with Chef Operator and Sous Chefs to control labor and food costs/P&L
  • Ensure all CIT's are practicing correct recipes to standard
  • Order daily food and supplies for the restaurant
  • Train and teach staff members in all positions
  • Conduct one-on-one training time to help new and current staff
  • Constantly monitor market line so food is available to guests and control food cost
  • Find most efficient ways to organize stations and the restaurant overall
  • Accountable for restaurant's cleanliness and staff members' personal hygiene
  • Responsible for pre-service and end of night finances including closing out registers and deposits and completing financial logs
  • Create new and different recipes using surplus produce for daily specials/family meals using it as an informal teaching/learning opportunity

Manager

5 Napkin
07.2016 - 04.2018
  • Responsible for working with food vendors to create and send out food orders
  • Interviewing prospective kitchen employees
  • Trained new employees including onboarding and professional development
  • Responsible to complete weekly inventory to track and control food and liquor costs
  • Touched tables and walked the floor to provide guest experience/hospitality
  • Opened and closed restaurant including closing out and opening registers and making needed deposits and setting up the restaurant for success

Line Cook & International Training Team

5 Napkin
11.2015 - 07.2016
  • Selected as 5 Napkin's international team
  • Traveled to the Middle East to open 5 Napkin's first international location
  • Spent 5 weeks to train back and front of the house staff on all levels
  • After arriving on site, worked with vendors and contractors to set up station mechanics of the restaurant for the best efficiency and ease of execution
  • Before training began, met with employees to learn about them and their culture/introductions
  • Taught menu, ingredient and recipe knowledge through constant practice, quizzes and mock services
  • Successfully opened restaurant on targeted time

Assistant Kitchen Manager / Opening Training Team

Outback Steakhouse
Auburn, MA
05.2012 - 11.2015
  • One the most successful locations in the state
  • Helped to oversee the setup of mechanics at the restaurant to most efficiently use the space available
  • Trained staff on menu knowledge, talking/sales points and company standards

Skills

  • Culinary Experience
  • Food safety
  • Kitchen management experience
  • Restaurant experience
  • Catering
  • Financial analysis
  • Inventory management
  • Payroll administration
  • Safety management
  • Cross-functional collaboration
  • Cost control
  • Policies and procedures implementation
  • Supervision and training
  • P&L Administration
  • Performance evaluation and monitoring
  • Forecasting
  • Quality assurance and control

Certification

  • ServSafe
  • Allergen Awareness
  • CPR & First Aid

Languages

English
Professional

Affiliations

  • Boating
  • Fishing
  • Outdoor Activities
  • Audiophile/Musician
  • Audio/Visual Production

References

References available upon request.

Timeline

Operations Manager

Sodexo/Sanofi
05.2019 - 12.2024

Chef

Dell EMC / Aramark
03.2019 - 05.2019

Chef De Cuisine

Dig Inn
09.2018 - 03.2019

Manager

5 Napkin
07.2016 - 04.2018

Line Cook & International Training Team

5 Napkin
11.2015 - 07.2016

Assistant Kitchen Manager / Opening Training Team

Outback Steakhouse
05.2012 - 11.2015

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SHANNON OUELLETTE