Ashlee Owens
Chattanooga,TN
Summary
Dynamic Clinical Staff Leader with extensive experience at Erlanger Baroness Hospital, excelling in patient care management and interdisciplinary collaboration. Proven track record in implementing process improvements that enhanced patient satisfaction and operational efficiency. Skilled in staff training development and conflict resolution, fostering a culture of continuous improvement and professional growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Clinical Staff Leader
Erlanger Baroness Hospital
2021 - Current
- Led multi-disciplinary teams to enhance patient care and operational efficiency.
- Implemented process improvements that reduced patient wait times and increased satisfaction scores.
- Developed training programs for staff, fostering skill enhancement and teamwork.
- Coordinated scheduling and resource allocation to optimize department workflows.
- Monitored compliance with healthcare regulations, ensuring quality standards were met consistently.
- Evaluated performance metrics to identify areas for improvement in service delivery.
- Facilitated communication between departments to streamline operations and enhance collaboration.
- Mentored junior staff, promoting professional growth and knowledge sharing within the team.
- Fostered a culture of continuous improvement by encouraging staff to take ownership of their work and identify areas for enhancement within the team''s processes or procedures.
- Spearheaded initiatives that supported professional development for employees through skill-building workshops, seminars, and conferences.
- Evaluated employee performance through ongoing feedback sessions, annual reviews, and goal-setting exercises to promote growth and development.
- Delegated tasks effectively, balancing workload across the team while considering individual strengths and areas for improvement.
- Streamlined communication within the staff through regular meetings and clear expectations, resulting in better project outcomes.
- Created an inclusive atmosphere that encouraged input from all team members during brainstorming sessions or decision-making processes.
- Enhanced team productivity by implementing efficient workflow processes and monitoring progress.
- Addressed conflict resolution within the team promptly, maintaining open lines of communication to foster trust among employees.
- Developed strong relationships with team members, fostering a positive work environment and promoting collaboration.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
Registered Nurse
Erlanger Baroness Hospital
06.2015 - Current
- Administered medications and treatments per physician orders, ensuring patient safety and compliance with care standards.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
- Monitored patient vital signs and reported significant changes to healthcare providers, facilitating timely interventions.
- Educated patients and families on health management, promoting adherence to treatment regimens and wellness practices.
- Supervised nursing staff, fostering professional development through mentorship and training in best practices.
- Implemented evidence-based protocols that improved patient recovery times and minimized hospital readmission rates.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Clinical Staff Leader Resources
Erlanger North Hospital
03.2020 - 05.2022
- Led interdisciplinary teams to enhance patient care and operational efficiency.
- Developed training programs for staff, improving onboarding processes and retention rates.
- Streamlined workflow procedures, resulting in reduced wait times and improved patient satisfaction.
- Implemented quality assurance initiatives to maintain compliance with healthcare regulations and standards.
- Oversaw resource allocation to optimize departmental operations and ensure effective service provision.
- Ensured compliance with company policies and regulatory guidelines by conducting regular audits of staff activities and documentation.
- Collaborated with other department leaders to develop strategies for improving overall company performance through synergistic efforts between teams.
- Led employee relations through effective communication, coaching, training, and development.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Registered Nurse
Hospice of Chattanooga
11.2019 - 07.2020
- Led quality improvement initiatives focused on enhancing patient care outcomes and operational efficiency within the home.
- Evaluated nursing processes regularly, driving strategic changes that optimized workflow and resource allocation across departments.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- End of life care in patient home
- care plans specific to patient needs
- administration of troche and subcutaneous medications
- Assessments and charting through the use of Ipad
Education
Master of Science - Nursing
South College
Knoxville, TN06-2024
Bachelor of Science - Nursing
East Tennessee State University
12-2016
Associate of Science - Nursing
Chattanooga State Community College
Chattanooga, TN06-2015
Skills
- Patient care management
- Interdisciplinary collaboration
- Medication administration
- Quality assurance compliance
- Staff training development
- Process improvement initiatives
- Infection control standards
- Emergency response protocols
- Conflict resolution strategies
- Clinical documentation accuracy
- Mentorship and coaching skills
- Team leadership dynamics
- Healthcare regulations adherence
- Patient education strategies
Certification
Basic Life Support current through 3/31/2026
Advanced Cardiac Life Support current through 3/31/2026
Timeline
Clinical Staff Leader Resources
Erlanger North Hospital
03.2020 - 05.2022
Registered Nurse
Hospice of Chattanooga
11.2019 - 07.2020
Registered Nurse
Erlanger Baroness Hospital
06.2015 - Current
Clinical Staff Leader
Erlanger Baroness Hospital
2021 - Current
Master of Science - Nursing
South College
Bachelor of Science - Nursing
East Tennessee State University
Associate of Science - Nursing
Chattanooga State Community College