Shannon Pankonin
Louisville,KY
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
32
32
years of professional experience
Work History
Cafeteria Staff Member
St. Albert The Great Catholic School
08.2018 - 08.2022
- Provided exemplary service to students, staff, and visitors
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Manager
Kentucky Korner
09.1993 - 06.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
Food and Party Supply Manager
Party Mart
04.2014 - 09.2017
- Forecasted requirements and set reorder points to maintain optimal levels.
- Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
Education
Bachelor of Arts - Marketing
University of Kentucky
Lexington, KY05.1993
Skills
- Customer Service
- Managing Cash Register
- Event Sales and Staffing
- Vendor Coordination
- Scheduling and Coordinating
- Facilities Management and Maintenance
- Managing Employee Relations
- Public Relations
- Employee Coaching and Motivation
Timeline
Cafeteria Staff Member
St. Albert The Great Catholic School
08.2018 - 08.2022
Food and Party Supply Manager
Party Mart
04.2014 - 09.2017
Manager
Kentucky Korner
09.1993 - 06.2018
Bachelor of Arts - Marketing
University of Kentucky
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