Shannon Pankonin
Louisville,KY
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
32
32
years of professional experience
Work History
Cafeteria Staff Member
St. Albert The Great Catholic School
Louisville, KY
08.2018 - 08.2022
- Provided exemplary service to students, staff, and visitors
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
Manager
Kentucky Korner
Louisville, KY And Lexington, KY
09.1993 - 06.2018
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
Food and Party Supply Manager
Party Mart
Louisville
04.2014 - 09.2017
- Forecasted requirements and set reorder points to maintain optimal levels.
- Evaluated back stock and returned extra, sealed and salvageable goods to designated locations.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
Education
Bachelor of Arts - Marketing
University of Kentucky
Lexington, KY05.1993
Skills
- Customer Service
- Managing Cash Register
- Event Sales and Staffing
- Vendor Coordination
- Scheduling and Coordinating
- Facilities Management and Maintenance
- Managing Employee Relations
- Public Relations
- Employee Coaching and Motivation
Timeline
Cafeteria Staff Member
St. Albert The Great Catholic School
08.2018 - 08.2022
Food and Party Supply Manager
Party Mart
04.2014 - 09.2017
Manager
Kentucky Korner
09.1993 - 06.2018
Bachelor of Arts - Marketing
University of Kentucky