Shannon Pankow

• Performed proper lifting and handling techniques to maintain safe working environment.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Collaborated with team members to complete timely orders and avoid delays.

Unload truck

Put product out

Helped quests

• Maintained confidentiality of patient data and condition to safeguard health information.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Worked closely with patients to deliver excellent and direct individualized patient care.

Scheduled Surgeries

• Delivered excellent patient experiences and direct care.
• Upheld confidentiality requirements and regulatory compliance guidelines.
• Worked with patients to schedule tests and procedures.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
• Answered incoming calls, scheduled appointments and filed medical records.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Delivered support to medical staff in completion of patient paperwork.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.