Shannon Parcell
Riverbank,CA
Summary
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Highly skilled front of the house experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
7
7
years of professional experience
Work History
Server
Antone's Italian Grille And Bar
Riverside, CA
09.2022 - 05.2023
- Accurately recorded orders on cash register and point-of-sale system.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Front of the House Sup
Cabin 22 Bar & Grill
Bend, OR
02.2019 - 08.2022
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Front of the House Manager
Wooffire Cafe
Riverside, WA
02.2016 - 08.2019
- Interviewed, hired and trained new employees.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Responsible for ordering supplies necessary for front-of-house operations.
Education
GED -
COCC
Bend, ORSkills
- Guest Engagement
- Food Inspection
- Table Setting
- Safe Food Handling
- Beverage Preparation
Timeline
Server
Antone's Italian Grille And Bar
09.2022 - 05.2023
Front of the House Sup
Cabin 22 Bar & Grill
02.2019 - 08.2022
Front of the House Manager
Wooffire Cafe
02.2016 - 08.2019
GED -
COCC
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