Shannon Park
Clarksburg
Summary
Experienced leader with background in guiding teams, managing projects, and achieving strategic objectives. Proficient in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Deposit Operations Manager
Greylock Federal Credit Union
02.2006 - Current
- Reduced errors in deposit operations by providing thorough training and ongoing support for team members.
- Implemented risk mitigation strategies to minimize exposure from fraudulent transactions or other suspicious activity surrounding deposits.
- Championed change within the organization by advocating for innovative solutions to challenges faced in deposit operations, earning recognition for forward-thinking leadership.
- Acted as a subject matter expert for deposit-related matters, providing guidance and expertise to both internal staff and external clients.
- Managed daily operations of the deposit team, ensuring all tasks were completed accurately and within deadlines.
- Established performance metrics for the Deposit Operations team members which led to increased accountability and improved results.
- Contributed to the strategic plans for the Deposit Operations department.
- Collaborated with IT teams to implement new software systems, streamlining processes and improving overall operational efficiency.
- Supported company-wide growth by overseeing implementation of new banking products related to deposit accounts.
- Analyzed trends in data related to deposits, identifying areas for improvement or potential growth opportunities for the bank.
- Trained employees on new products and procedures.
- Increased department productivity through cross-training initiatives, enabling team members to handle multiple responsibilities.
- Worked closely with senior management to develop and maintain policies related to deposit operations that aligned with overall business objectives.
- Checked vendor invoices for accounting disbursements for accuracy and compliance.
- Developed strong working relationships with Branch Administration managers to facilitate effective communication regarding ATM and deposit related issues.
Education
Bachelor of Business Administration -
Southern New Hampshire University
Hooksett, NH06-2025
Skills
- Decision-making
- Relationship building
- Staff training and development
- Continuous improvement mindset
- Process improvement strategies
- Team leadership experience
- Critical thinking
- Adaptability and flexibility
- Planning and coordination
Accomplishments
- Successfully researched and implemented new Individual Retirement platform, that created efficiencies for multiple departments
- Active team member on debit card conversion and created new workflows for the process
- Currently serving on Employee Resource Groups and developed the first Peer to Peer Support Group
- Volunteered with Northern Berkshire United Way on the Allocations Committee
- Achieved Certified IRA Professional license
Timeline
Deposit Operations Manager
Greylock Federal Credit Union
02.2006 - Current
Bachelor of Business Administration -
Southern New Hampshire University
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