Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shannon Parks

Shannon Parks

Apple Valley,CA

Summary

Energetic motivated driven team player, eager to contribute to overall team success in a high volume setting while utilizing interpersonal and organizational skills, attention to detail and time management. supervisor, trainer, and chef totaling 17 years of progressive leadership experience. Expertise includes staff development, training, and retention. FOH and BOH operations. Reducing costs and waste, while increasing productivity, revenue, and overall guest satisfaction. Motivated to learn, grow and excel with company.

Overview

15
15
years of professional experience

Work History

Supervisor

Red Robin
Victorville, CA
03.2017 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Interviewed, hired and trained new employees for production positions.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Set overall vision and provided team leadership.

Culinary Professional

Red Lobster
Victorville , CA
06.2012 - 03.2017
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
  • Prepared and served food to approximately Number personnel in average Timeframe.
  • Maintained food safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.

Manager

Rubios
Ramona, CA
11.2012 - 09.2017
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Education

Diploma -

Montecito High
Ramona, CA

Skills

  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Scheduling and Coordinating
  • Priority and time Management
  • Microsoft Excel and Word
  • Financial Forecasting
  • Inventory and Supply Management
  • Leadership
  • Resolving Complaints
  • Quality Standards

Accomplishments


  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
  • Awarded Employee of the month 3 months
  • out of the year.
  • Recognized for taking 2nd place in smiling burger competition in NOLA.
  • Certified Culinary/Service professional.
  • Oversaw and coordinated training and development of 70 employees.

Timeline

Supervisor

Red Robin
03.2017 - Current

Manager

Rubios
11.2012 - 09.2017

Culinary Professional

Red Lobster
06.2012 - 03.2017

Diploma -

Montecito High

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Shannon Parks