Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Parra

McHenry,IL

Overview

24
24
years of professional experience

Work History

Accounts Receivable Analyst

Travelliance
Schaumburg, IL
11.2018 - 12.2024
  • Performed research into disputed invoices or payments as needed.
  • Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
  • Maintained accurate records of all account receivable activities for audit purposes.
  • Provided guidance on accounts receivable inquiries from other departments or external customers and vendors.

Customer Service Representative

Aon Hewitt - Randstad CVS Health & UWA Trust
Lincolnshire, IL
09.2013 - 10.2018
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.

Medical Assistant/Medical Office Manager

Foot First Podiatry II
Buffalo Grove, IL
05.2001 - 01.2011
  • Filed insurance claims forms in accordance with applicable regulations.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Education

Medical Terminology -

Harper College
Rolling Meadows
08.2012

Medical Claims & Billing Course -

U.S. Career Institute
06.2010

Skills

  • AP/AR
  • Invoices
  • Performed Daily Reports
  • Data Entry
  • 401K
  • Recruitment
  • Purchasing
  • Insurance claims
  • Payroll System
  • Word
  • Excel
  • PowerPoint
  • Office Word

Languages

Spanish
Full Professional

Timeline

Accounts Receivable Analyst

Travelliance
11.2018 - 12.2024

Customer Service Representative

Aon Hewitt - Randstad CVS Health & UWA Trust
09.2013 - 10.2018

Medical Assistant/Medical Office Manager

Foot First Podiatry II
05.2001 - 01.2011

Medical Terminology -

Harper College

Medical Claims & Billing Course -

U.S. Career Institute

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Shannon Parra