Shannon Parrish
Rhome,TX
Summary
Accomplished educator from Arlington ISD, recognized for expertise in classroom management and a strong commitment to fostering significant academic growth through innovative curriculum development. Critical thinking and interpersonal skills effectively enhance student engagement and performance, resulting in notable improvements in learning outcomes. Proven mentor and collaborator dedicated to advancing educational excellence and inspiring students and colleagues to reach their full potential. Passionate about creating inclusive learning environments that empower every student to thrive academically and personally.
Overview
27
27
years of professional experience
Work History
Technical Customer Support Specialist
Tandem Diabetes Care Inc.
11.2024 - Current
- Provided technical support to customers, resolving issues efficiently and enhancing satisfaction.
- Assisted in troubleshooting software and hardware problems using remote access tools.
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
- Collaborated with engineering teams to communicate customer feedback for product improvements.
Teacher - Newly Retired
Arlington ISD
08.1998 - 06.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Participated in AVID site team and advocated the use of AVID strategies for colleagues. Used AVID strategies to promote critical thinking for students.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Education
Master of Science - Biology
Angelo State University
San Angelo, TX12.1994
Bachelor of Science - Biology
Angelo State University
San Angelo, TX12.1992
High School Diploma -
Ballinger High School
Ballinger, TX1987
Skills
- Classroom Management
- Critical Thinking/Lesson Planning
- Positive Role Model and Mentor
- Curriculum Development & Implementation
- Student Performance assessment
- Technology Integration
- Data-Driven Instruction
- Student Records Management
- Faculty Collaboration
- Subject matter expertise
- Texas teaching credential
- Problem-Solving
- Team Collaboration
- Online Teaching Canvas/Google Classroom
- Ticketing system experience
- Empathy and patience
- Remote support
- Software installation
- Security protocols
- CRM software usage
- Customer service
Timeline
Technical Customer Support Specialist
Tandem Diabetes Care Inc.
11.2024 - Current
Teacher - Newly Retired
Arlington ISD
08.1998 - 06.2024
Bachelor of Science - Biology
Angelo State University
High School Diploma -
Ballinger High School
Master of Science - Biology
Angelo State University