Shannon Parsons
PFSS
Peyton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Patient Services Representative
Children's Hospital Colorado
Colorado Springs, CO
05.2022 - Current
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Proficient in Epic
- Workque resolution
- Collect copays and prepayments
- Added insurance and guarantor into patient charts
- Accurate and detailed patient documentation
- Answering phone calls and calling patients
- Faxing and scanning important documents
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Help train new employees
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
Level 6 Associate
In-N-Out Burger
Colorado Springs, CO, CO
02.2021 - 03.2023
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- New Hire Trainer
- Customer Service focus both Internal/external
- Multitasking
- Cash handing, Settling till
- Accurately take customers orders
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Home Health Aide
Quality Service Home Care
Colorado Springs, CO
07.2020 - 02.2021
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Completed entries in logbooks, journals, and care plans to accurately document and report patient progress.
- Family/Personal support
- Light house cleaning
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Member Service Specialist
USAA Federal Savings Bank
Colorado Springs, CO
03.2019 - 09.2020
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Streamlined account management processes for increased efficiency and accuracy in handling member accounts.
- Developed and updated databases to handle customer data.
- First Call Resolution
- Customer Service
- De-escalation
- Accuracy in Documentation
- Utilize tools to ensure resolution
- Multitasking
- Banking and Credit card assistance
- Reg E trained
Analyst, HR Shared Services
Walmart
Bentonville, AR
11.2016 - 12.2017
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved office efficiency by effectively managing internal communications and correspondence.
- First Call Resolution
- Customer service to managers and stores
- Accuracy in documentation
- Help Managers with associates increases and proper documentation of right ups in the HR system
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Enhanced data accuracy with regular audits of HR information system, ensuring up-to-date records and compliance with regulations.
- Optimized HR technology tools and systems to support efficient workflows and data-driven decision-making processes
General Merchandise Lead
Cv's Savers Club
Gravette, AR
11.2016 - 11.2017
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Established strong relationships with suppliers for improved negotiation power on pricing agreements.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- General Merchandising Manager/Customer Service Shift Manager
- GM Order Specialist
- Assisted customers with problems and helped resolve them
- Directed a team of 12 associates
- Inventory Control
- Invoicing and Reporting
- Promoted store-wide sales events through effective visual merchandising techniques, driving increased foot traffic and revenue generation.
Paraprofessional
Fulbright Junior High School
Bentonville, AR
08.2015 - 11.2016
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
CNA
Mercy Medical Center
Rogers, AR
02.2012 - 05.2015
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- CNA/PCA on multiple floors; ICU, Medical surgical floor, and PCCI
- Responsible for 15-30 patients per shift by taking vital and preforming activities of daily living
- Accurate and detailed patient documentation
- Upheld infection control and prevention policies across different patient-facing areas.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
CNA
Northwest Medical Center
Bentonville , AR
02.2011 - 02.2012
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted patients with daily living activities, promoting independence and dignity.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Owner
Shannon Parsons' Engraving
Avondale, AZ
03.2001 - 06.2010
- Owned and operated high paced engraving business
- Ability to attain goals and multi-task in a fast paced, customer-oriented environment
- Initiated and developed business relationships with multiple wholesale and retail vendors/customers
- Managed the purchasing of products, maintain inventory levels to achieve target fill rates, service level, gross margins, and shrink.
- Controlled company finances
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ 03.2024 - Current
No Degree - Certified Nursing Assistant
NorthWest Arkansas Community College
Bentonville, AR 08.2010 - 12.2010
Skills
Organizational Skills
MS Office
Dependable and Responsible
Adaptability
Customer Retention Strategies
Teamwork and Collaboration
Calm Under Pressure
De-Escalation Techniques
Administrative Support
Excellent Communication
Training experience
Problem-solving abilities
Medical terminology knowledge
Call Center Customer Service
Issue and Complaint Resolution
Time Management
Multitasking Abilities
Timeline
Bachelor of Science - Health Care Administration
University of Phoenix
03.2024 - Current
Patient Services Representative
Children's Hospital Colorado
05.2022 - Current
Level 6 Associate
In-N-Out Burger
02.2021 - 03.2023
Home Health Aide
Quality Service Home Care
07.2020 - 02.2021
Member Service Specialist
USAA Federal Savings Bank
03.2019 - 09.2020
Analyst, HR Shared Services
Walmart
11.2016 - 12.2017
General Merchandise Lead
Cv's Savers Club
11.2016 - 11.2017
Paraprofessional
Fulbright Junior High School
08.2015 - 11.2016
CNA
Mercy Medical Center
02.2012 - 05.2015
CNA
Northwest Medical Center
02.2011 - 02.2012
No Degree - Certified Nursing Assistant
NorthWest Arkansas Community College
08.2010 - 12.2010
Owner
Shannon Parsons' Engraving
03.2001 - 06.2010