SHANNON PASCAL
Aurora,IL
Summary
Dedicated, dynamic, and adaptable professional reentering the workforce with over 10 years of prior experience in banking, finance, and customer service. Known for delivering exceptional client support, managing sensitive information with accuracy, and maintaining strong interpersonal relationships. Currently pursuing a bachelor’s degree to further strengthen my skills and contribute to long-term career growth. Eager to bring a strong work ethic, reliability, and a customer-first mindset to any service-oriented role.
Overview
9
9
years of professional experience
Work History
Teller Manager
Washington Mutual
01.2009 - 01.2011
- Led day-to-day operations of the teller line and vault department, providing staff coaching, training, and performance oversight.
- Executed all teller responsibilities while ensuring fast, accurate, and customer-focused service.
- Managed and balanced branch vault assets, including cash inventory and safe deposit box control, with strict adherence to security protocols.
- Promoted a collaborative work environment and maintained full compliance with bank policies and regulatory guidelines.
Branch Manager
Check ‘N Go
10.2004 - 12.2008
- Oversaw all branch operations with full accountability for profitability, customer experience, and regulatory compliance.
- Managed account lifecycles from new originations through renewals and past-due recovery, ensuring consistent portfolio performance.
- Proactively expanded the customer base through community engagement, promotional outreach, and relationship-building efforts.
- Guided and developed customer service representatives to uphold service standards and operational accuracy.
- Maintained strict financial controls while executing annual audits and reporting requirements.
Head Teller
International Bank
11.2001 - 11.2004
- Directed teller team activities, assisted with complex transactions, and supported employee development through ongoing guidance and mentorship.
- Handled customer transactions with precision and professionalism while resolving service issues promptly.
- Oversaw the vault and cash operations, ensuring accurate balancing and proper maintenance of safe deposit access.
- Supported branch success by upholding operational standards, minimizing errors, and reinforcing a strong culture of service and accountability.
Education
Texas A&M
Corpus Christi, TXSkills
- Customer Relationship Management
- Client Relations & Retention
- Conflict Resolution and de-escalation
- Active Listening
- Team Leadership and Staff Development
- Cash Management
- Regulatory Compliance
- Accurate Recordkeeping
- Customer service
Timeline
Teller Manager
Washington Mutual
01.2009 - 01.2011
Branch Manager
Check ‘N Go
10.2004 - 12.2008
Head Teller
International Bank
11.2001 - 11.2004
Texas A&M