Shannon Pattangall
Breckenridge,MN
Summary
Seasoned Salon Owner/Operator with wide-ranging experience in salon operations, customer service, and team leadership. Known for fostering an environment of growth and development for staff, while ensuring high standards in client satisfaction. Demonstrates strong business acumen coupled with creativity and passion for the beauty industry. Made significant improvements in previous work settings through strategic planning, innovative marketing strategies, and comprehensive staff training programs.
Overview
9
9
years of professional experience
Work History
Salon Owner/Operator
Carte Blanche Barber Shop & Tanning
Breckenridge, MN
09.2024 - Current
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Created marketing strategies to increase clientele and expand the business.
- Developed service packages for customers seeking a variety of treatments.
- Ordered supplies and equipment needed for daily operations.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
Postmaster
United States Postal Service, USPS
Wahpeton, ND
01.2016 - 09.2023
- Assisted in the hiring and training of new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Performed daily opening and closing procedures of the post office.
- Provided customer service to patrons of the post office.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Prepared reports on operational activities for upper management review.
- Developed strategies to improve efficiency within the post office's operations.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Organized and supervised activities in multiple offices and handled organizing and processing incoming and outgoing mail.
Education
Licensed Master Barber -
Dakota Barber Academy
Fargo, ND04-2024
Associate of Applied Science - Business Management
Beckfield College
Florence, KY05-2005
Skills
- Personnel Management
- Policy Development
- Goal Setting
- Cost Reduction
- Revenue Growth
- Innovation management
- Succession Planning
- Budget Planning
- Performance Evaluation
- Workflow Management
- Cross-functional team leadership
- Operations Management
- Workforce Planning
- Key Performance Indicators
- Staff Training
References
References available upon request.
Timeline
Salon Owner/Operator
Carte Blanche Barber Shop & Tanning
09.2024 - Current
Postmaster
United States Postal Service, USPS
01.2016 - 09.2023
Licensed Master Barber -
Dakota Barber Academy
Associate of Applied Science - Business Management
Beckfield College
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