Shannon Paul

As Practice Manager, I cover all facets of Human Resources, including interviews, hiring, onboarding, and staff reviews. I maintain staff schedules, monitor stock levels of all products, monitor and schedule repairs and services for all equipment, and manage procedures and policy writing for the practice. The co-owners look to me to run usage reports, recommend changes to stocking and service, process daily bank deposits, as well as budgeting and financial planning via monthly P&L and weekly management meetings. I liaise with all outside vendors, schedule visits, and handle all client concerns/complaints.

As an AP Specialist I handled a high volume of invoice processing with minimal supervision. This required problem-solving accounts payable questions on behalf of internal team members, management, and vendors. I managed the entry of new vendors, including gathering and entering their files, tax documents, banking information, etc., into a proprietary system. Invoices were compiled, coded and submitted daily for payment. I was also responsible for managing all company credit cards (25+), and reconciling them monthly.

As Business Manager, I coordinated the financial checkpoints of 20+ design/build projects, maintaining budgets, tracking purchase orders, processing client payments, and reconciliation of company credit card. I created proposals, worked with clients through billing, and placed all orders, tracking each piece until it arrived safely to the warehouse. Managed payroll and benefits for all staff and liaise with off-site bookkeeper as needed.

As a service writer I connected with clients and worked with them on their repair needs. I managed all communication between customer and mechanical staff, clearly explaining repairs and anticipated costs. I maintained a clean front office space, scheduled repairs, ensured parts were inventoried and returned when necessary.

As Operations Director I was responsible for on-the-floor management of the staff as well as the guidance of workflow. I maintained one-on-one relationships with staff members, reviewed hospital cleanliness, as well as spearheaded the interpersonal and professional relationships created with the client base. I managed cash-flow, entered deposits, reviewed stocking, as well as held staff reviews, managed interviews, and monitored training. I started with the practice as a receptionist, but quickly my ability to learn on my feet and make a positive impact on the business. I was asked to work first as the Public Relations Coordinator, then Executive Assistant to the Administrative Director, before finally the position of Operations Director.