Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Payne

Chicago,IL

Summary

Enthusiastic Loan Processor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the entire mortgage process, FHA VA, USDA, Freddie Mac Fannie Mae and HELOC loans. Motivated to learn, grow and excel in the mortgage business.

Overview

15
15
years of professional experience

Work History

Loan Processor

Compass Mortgage INC
Warrenville/Remote, IL
08.2020 - 06.2022
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Handled any conditions sent from underwriting departments.
  • Maintained long-term relationships with customers to provide best-in-class customer service.
  • Checked packages for appropriate documentation.
  • Looked over and approved various types of loans.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Evaluated approvals against established bank and government lending standards.

Mortgage Loan Processor II

Fifth Third Bank
Oak Lawn, IL
12.2012 - 08.2020
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Prepared file for final clear-to-close by branch management.
  • Handled any conditions sent from underwriting departments.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Communicated with originator and applicant concerning progress of loan file.
  • Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Evaluated approvals against established bank and government lending standards.
  • Completed denial and cancellation procedures on applicable files.
  • Reviewed and validated details of loan applications and closing documentation.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.

Sr Loan Processor

PNC Bank, NA
Downers Grove, IL
10.2010 - 07.2012
  • Evaluated approvals against established bank and government lending standards.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Looked over and approved various types of loans.

Sr Loan Processor

Chase Bank
Downers Grove, IL
03.2007 - 11.2010
  • Evaluated approvals against established bank and government lending standards.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.
  • Set up and completed loan submission packages.
  • Coordinated closing process with attorneys, title companies
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Checked packages for appropriate documentation.
  • Maintained long-term relationships with customers to provide best-in-class customer service.
  • Looked over and approved various types of loans.

Education

High School Diploma -

Alexander Hamilton Senior High School
Los Angeles, CA

Skills

  • Application Process Management
  • Complex Mathematics
  • Data Entry
  • Regulatory Compliance
  • Credit Reports
  • Property Inspection Requirements
  • Risk Management
  • Dedicated Work Ethic
  • Employment Verification
  • Government Standards
  • Complaint Handling
  • Loan Processing Coordination
  • Customer Service
  • Teamwork and Collaboration
  • Bank Secrecy Act
  • Title Research
  • Government Lending
  • Application Reviews
  • Borrower Correspondence
  • Status Updates
  • Automated Underwriting Systems
  • Attention to Detail
  • Customer Relations
  • Mortgage Loan Software
  • Client Coaching
  • Sound Judgment
  • VA and FHA Loan Processing
  • Analytical and Critical Thinking

Timeline

Loan Processor

Compass Mortgage INC
08.2020 - 06.2022

Mortgage Loan Processor II

Fifth Third Bank
12.2012 - 08.2020

Sr Loan Processor

PNC Bank, NA
10.2010 - 07.2012

Sr Loan Processor

Chase Bank
03.2007 - 11.2010

High School Diploma -

Alexander Hamilton Senior High School

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Shannon Payne