Shannon Peacock
Instructional Designer
Summary
Instructional Designer with 9 years of experience developing learner-centered training and curriculum for higher education and professional settings. Holds a master’s degree and university teaching experience, with expertise in instructional strategy, AI-enhanced course development, Articulate 360, Vyond, and LMS platforms. Skilled in online course design, curriculum development, and assessment creation. Bilingual and biliterate, experienced in creating inclusive learning experiences for diverse audiences.
Work History
Instructional Designer
Quality Carriers
Tampa, FL
06.2025 - Current
- Creates engaging storylines in industry programs like Articulate 360 and Vyond, using AI tools to create instructional and engaging dialogue.
- Facilitates course assignment and account management as a Superadmin in industry-specific learning management system, Luma.
- Creates self-guided eLearnings and learning paths in the Luma LMS.
- Designs and manages ongoing training programs and monthly upskilling sessions for the Operations and Training department.
University Instructor (In-Person and Online)
University of South Florida
Tampa, FL
08.2025 - 05.2026
- Utilized Canvas LMS for instruction, assignment tracking, and comprehensive class management.
- Provided thorough student feedback and grading within a timely 5-day window.
- Collaborated with instructors to develop and write curricula in both Spanish and English.
IS Supervisor
Cyracom Intl
Tampa, FL
01.2024 - 06.2025
- Supervised a team of 30 interpreters in daily operations, ensuring smooth workflow, call quality, and schedule adherence.
- Monitored OPI and VRI calls daily to provide feedback on interpretation quality and best practices.
- Reviewed and approved timecards and provided monthly scorecard feedback to team interpreters regarding achievements and opportunities.
- Conducted biannual merit reviews for team interpreters.
Instructional Designer
MMR Group
Baton Rouge, LA
03.2023 - 11.2023
- Consistently conducted needs analysis for multiple projects and demonstrated comprehensive project management skills.
- Led instructional design initiative for the Quality curriculum, creating 35 courses in Articulate Rise in 2 months for program rollout in new learning management system (Docebo) to fill skill gaps.
- Developed workforce training programs to improve organizational efficiency.
- Served as company representative for workforce development in collaboration with LSU, Baton Rouge Community College, and ABC
- Composed company presentation in support of industry award application for The Greater Baton Rouge Industry Alliance (GBRIA)
- Ensured compliance with industry standards such as SCORM or xAPI while creating e-learning modules.
Instructional Designer
Verifone
Clearwater, FL
03.2022 - 03.2023
- Created ILT and VILT as well as e-learning courses to upskill Technical Support Representatives on newly released devices and software in Bucharest, the Nordics, New Zealand, UK, Mexico, and the US.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Composed Participant Guides and Instructor Guides for Help Desk training programs for eCommerce.
- Created micro-learnings to remediate mismanagement of Help Desk calls that were incurring substantial charges to the company. These trainings eliminated the unnecessary expenditures in under a month.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
- Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
- Facilitated team collaboration during design meetings, providing constructive feedback on proposed ideas and concepts.
Instructional Designer, Translator, Interpreter
NFSTC@FIU
Largo, FL
04.2017 - 12.2019
- Collaborated with SME's to create scientific and technical online course material to support Spanish-speaking program participants.
- Created e-learning solutions using Articulate Storyline 360 and Rise.
- Translated and edited scientific subject matter in DNA and Serology, Firearms and Drug Chemistry, and Crime Scene Investigation, from English to Spanish for online learning.
- Interpreted English<>Spanish seminars and live training classes for international programs in support of an initiative of the Bureau of International Narcotics and Law Enforcement Affairs (INL) to improve practice in Central America.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
Education
B.S. - Operations Management
07.1994 - 05.1999
B.A. - International Studies (Latin America)
07.1994 - 05.1999
Master of Arts - Spanish Literature, Language, And Culture
08.2021 - 05.2026
Skills
- Learning Strategies
- Instructional Strategies
- E-Learning Design
- Articulate Storyline
- Articulate Rise
- Vyond
- Video Editing
- Learning Theory
- LMS Administration
- Docebo
- Adobe Suite
- Camtasia
- Training Program Development
- Curriculum Design
- SCORM Compliance
- 508 Accessibility
- Corporate Training Programs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portfolio
Please access these links to review a sample of my portfolio of projects.
- https://360.articulate.com/review/content/3eb4edea-9c57-4ba8-bcd5-e68b8a778e2a/review (Verifone)
- https://360.articulate.com/review/content/eb2f4e13-be60-4db4-90f6-b1a84824e063/review (MMR Group: Instrumentation Inspection)
- https://360.articulate.com/review/content/e5fabe28-7a4a-47ee-8ce3-ebcd29516d11/review (MMR Group: Steam Trace Inspection and Testing)
- https://app.vyond.com/videos/265a8441-5b57-43eb-8f2d-fe4c6810cbee (Commodities; When Things Go Wrong)
- https://app.vyond.com/videos/11384524-888c-4a46-bdf8-0b9059d99845 (Communications: Accountability and Solutions)
- https://app.vyond.com/videos/79127fd0-aaa2-4c76-bad6-58d70e00d5a1 (Communications: Professionalism and Email Templates)
Timeline
University Instructor (In-Person and Online) - University of South Florida
08.2025 - 05.2026
Instructional Designer - Quality Carriers
06.2025 - Current
IS Supervisor - Cyracom Intl
01.2024 - 06.2025
Instructional Designer - MMR Group
03.2023 - 11.2023
Instructional Designer - Verifone
03.2022 - 03.2023
University of South Florida - Master of Arts, Spanish Literature, Language, And Culture
08.2021 - 05.2026
Instructional Designer, Translator, Interpreter - NFSTC@FIU
04.2017 - 12.2019
North Carolina State University - B.S., Operations Management
07.1994 - 05.1999
North Carolina State University - B.A., International Studies (Latin America)
07.1994 - 05.1999