Summary
Overview
Work History
Education
Timeline
Generic

SHANNON P. PEAKE

Centreville,VA

Summary

Results-driven Manager recognized for enhancing productivity and delivering efficient project outcomes. Expertise in strategic planning, team leadership, and operational improvement drives organizational success. Strong communication, problem-solving, and adaptability skills contribute to seamless project execution and robust team dynamics. Committed to fostering an environment of continuous improvement and excellence.

Overview

9
9
years of professional experience

Work History

Manager, Sales Operations and Enablement

Ametek Telular
Herndon, VA
08.2023 - Current
  • Currently, I am leading the business process for Order-to-Cash (OTC) during the deployment of SAP S/4HANA.
  • Oversee daily operations, maintaining efficiency, and quality standards.
  • Implemented quality control measures to uphold company standards.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Managed the Sales Operations team, resolved escalations, and streamlined workflows to optimize sales processes.
  • Developed and launched new processes to enhance sales efficiency and improve CRM data accuracy.
  • Provided sales representatives with essential tools, training materials, and support to boost their selling capabilities and productivity.
  • Maintained data accuracy within CRM to ensure reliable sales reporting and forecasting.
  • Implemented process automation to enhance sales productivity and operational efficiency.
  • Managed multiple projects simultaneously, effectively prioritizing tasks to meet deadlines.

TEAM LEAD

AMETEK - TELULAR
08.2022 - 08.2023
  • Responsible for operating CRM to support Sales teams and correctly perform sales order entries and revisions
  • Manages all incoming emails from internal and external partners and customers and delegates work to team members
  • Assists Team Members with questions, escalations, and workload
  • Manages escalations up through appropriate leadership hierarchy
  • Pulls reports and organizes information into presentable data
  • Assists with verification of inventory records and assets assigned to sales region
  • Processes warranty, repair, engineering and internal order requests - tracks and monitor these through completion
  • Salesforce CRM management (changes to records, fields, workflows, validation rules, reports)
  • Spearheaded internal process changes/ updates to improve workflow and decrease error margin

TEAM LEAD

DILIGENT CORP
11.2021 - 08.2022
  • Responsible for overseeing Diligent's contract review process in Salesforce (SFDC) and NetSuite
  • Lead a team of 7 based out of D.C location
  • Partnered with the sales teams to ensure customer contracts are accurately represented in SFDC prior to workflow integration
  • Invoiced customers using NetSuite in alignment with contractual terms
  • Assisted in the formulation of internal controls and policies to comply with legislation and established best practices

TEAM LEAD

ORBCOMM LLC
05.2020 - 11.2021
  • Manages all incoming orders and emails from customers and outside teams in an effective and timely manner
  • Delegates work to team of 12
  • Assists Team Members with questions, escalations, and workload
  • Manages escalations up through appropriate leadership hierarchy
  • Pulls reports and organizes information into presentable data
  • Regularly liaises with senior level executives on order status and updates
  • Maintains extended availability to accommodate different teams around the globe
  • Single-handedly created training and onboarding process for new hires coming into Orders Team- presented process to senior level executives and was given approval to implement
  • All processes are working documents that can be used by future leadership and revised as needed
  • Participated in and passed internal management training course (Management Base Camp)

ORDER ADMINISTRATOR

ORBCOMM LLC
06.2018 - 05.2020
  • Responsible for processing orders in timely fashion with high level of accuracy
  • Quality Control all incoming opportunities to ensure correct billing, shipping, products and legal docs present
  • Liaise with multiple teams across businesses to ensure order is correct and delivered on time
  • "White Glove" customer support in the event an order is urgent or incorrect
  • Knowledge of different business accounts and specific requirements for each
  • Overhauled internal warranty process: remotely trained team of 10 based out of India; and implemented process change increasing warranty department's shipping quantity and decreasing downtime and errors by 30%
  • Proficient in Sales Force Lightning and JD Edwards

PROJECT COORDINATOR

COX BUSINESS
01.2016 - 01.2018
  • Contracted through, Staffing Agency
  • Prepares coordination for new, multi-location and complex projects
  • Coordinates installation dates/times with dispatch and customer and ensures customer preparedness
  • Processes sales orders and confirms order accuracy, completion, required documentation and timeliness
  • Responsible for order data and billing information entry into ICOMS and Order Management System (OMS)
  • Provides simple and complex sales support to all sales channels including manual sales order entry
  • Ability to meet deadlines with attention to detail
  • Completes moderately complex provisioning using communications and data network platforms and applications to perform remote location installs
  • Coordinates project fulfillment by various teams within Cox Business as well as by outside parties when needed to ensure timely completion of install

Education

B.A - GLOBAL AFFAIRS

GEORGE MASON UNIVERSITY
Fairfax, VA
01.2018

Timeline

Manager, Sales Operations and Enablement

Ametek Telular
08.2023 - Current

TEAM LEAD

AMETEK - TELULAR
08.2022 - 08.2023

TEAM LEAD

DILIGENT CORP
11.2021 - 08.2022

TEAM LEAD

ORBCOMM LLC
05.2020 - 11.2021

ORDER ADMINISTRATOR

ORBCOMM LLC
06.2018 - 05.2020

PROJECT COORDINATOR

COX BUSINESS
01.2016 - 01.2018

B.A - GLOBAL AFFAIRS

GEORGE MASON UNIVERSITY

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