Shannon Peno
State College,PA
Summary
Accomplished Property Manager with a proven track record at Greystar, skilled in financial management and operational oversight. Expertise in residential renovations and community relationship building has significantly enhanced property performance. Strategic development abilities combined with effective multitasking ensure successful project execution and financial efficiency. Committed to driving continued growth and excellence within the property management sector.
Overview
5
5
years of professional experience
Work History
Community Manager
Core Spaces
State College, PA
08.2024 - Current
- Responsible for managing all phases of onsite operations, including personnel, leasing, maintenance, finances, administration, and risk management during lease-up and development.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Community Manager
Greystar
State College, PA
04.2022 - 08.2024
- Oversaw operations of 984-bed property.
- Developed forecasts, cash flow analyses, and receivable collection strategies for effective financial management.
- Design comprehensive business plans each year for ownership.
- Draft annual budget and submit for authorization.
- Facilitated accurate documentation and compliance with resident lease obligations for revenue management.
- Managed daily operations of loss prevention, risk management, and safety/security.
- Foster positive, productive relationships with tenants.
- Directed maintenance technicians, office personnel, and leasing team.
- Contracted and managed approval of invoices for goods/services essential to community maintenance.
- Managed renovation projects for 253 units to date.
- Recommended property improvements based on detailed evaluations of current property conditions.
Resident Services Manager
Greystar
State College, PA
04.2021 - 04.2022
- Enforced regulations while coordinating necessary repairs and maintenance tasks.
- Produced various resident communication materials, including surveys, lease violation notices, rent deadlines, and delinquency updates.
- Managed prompt collection of rental and other incomes from current and previous residents.
- Supported month-end financial reporting processes for the Community Manager.
Property Manager
College Town Communities
State College, PA
03.2020 - 03.2021
- Coordinated comprehensive administrative and operational tasks for three properties.
- Prepared and managed comprehensive financial reports, forecasts, and budgets.
- Kept track of competitor strategies and performance.
- Supervise facility upkeep, landscaping, and fulfillment of maintenance requests.
- Coordinated resolution efforts for after-hours emergency scenarios.
Resident Services Manager
Landmark Properties, Inc.
State College, PA
11.2019 - 03.2020
- Manage weekly status reports and suggest pricing changes.
- Supported the creation of resident retention initiatives.
- Maintained compliance with corporate policies and Fair Housing regulations.
- Supported execution of corporate projects upon request.
- Oversaw and supported daily property operations.
- Manage prompt collection of rental fees and miscellaneous payments.
- Compiled delinquency report detailing outstanding accounts.
Leasing and Marketing Manager
Landmark Properties, Inc.
State College, PA
09.2019 - 03.2020
- Directed marketing initiatives to enhance community occupancy.
- Conducted training sessions for leasing staff on marketing campus areas and popular student locations.
- Generated leasing reports with weekly and daily insights.
- Managed processes to ensure contact with prospective residents.
- Boosted engagement of potential residents through implementation of efficient promotional methods.
- Closed sales by coordinating appointments, generating leads, and conducting property tours.
- Oversaw updates across all social media platforms to enhance property visibility.
Education
High School Diploma -
Elizabeth Forward Senior High
Elizabeth, PA12.2004
Skills
- Financial Transaction Oversight
- Property Inspections Management
- Operational Management
- Residential Renovations
- Eviction Law Knowledge
- Financial Management
- Financial Reporting Expertise
- Project Oversight
- Real Estate Inspections
- Strategic Development
- Operations management
- Effective Multitasking
- Operations Oversight
- Community Relationship Management
- Real Estate Management
Timeline
Community Manager
Core Spaces
08.2024 - Current
Community Manager
Greystar
04.2022 - 08.2024
Resident Services Manager
Greystar
04.2021 - 04.2022
Property Manager
College Town Communities
03.2020 - 03.2021
Resident Services Manager
Landmark Properties, Inc.
11.2019 - 03.2020
Leasing and Marketing Manager
Landmark Properties, Inc.
09.2019 - 03.2020
High School Diploma -
Elizabeth Forward Senior High
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