SHANNON PEPPERS
Gadsden,AL
Summary
Experienced operations professional with a background in business ownership, dispatch coordination, and property management. Skilled in staffing, budgeting, vendor coordination, and conflict resolution. Focused on smooth daily operations, strong customer service, and dependable results.
Overview
24
24
years of professional experience
Work History
DRIVER /Freight Dispatcher
Midwest Logistics Systems
Boaz, Alabama
09.2002 - Current
- Operated Midwest Logistics Systems delivery routes safely and efficiently.
- Delivered customer shipments on scheduled Midwest Logistics Systems routes.
- Delivered goods and services to customers on time and in excellent condition.
- Monitored and tracked shipment progress to ensure timely delivery and address any potential delays.
- Communicated route updates with dispatch and warehouse teams.
- Inspected vehicle condition before departures and after returns to ensure safety and reliability.
- Followed traffic laws, safety rules, and company driving procedures.
- Maintained detailed logs of vehicle inspections and repair status to support compliance and operational efficiency.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Business Owner
SAND MTN TWIN DRIVE INN
Boaz, Alabama
12.2021 - 06.2026
- Directed daily operations for drive-in food service and guest support.
- Managed staffing schedules, hiring, and employee training for restaurant teams.
- Oversaw cash handling, sales records, and closing procedures.
- Controlled inventory, vendor orders, and supply restocking for concession operations.
- Coordinated food safety, cleanliness, and facility maintenance standards.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Planned promotions, menu changes, and community-focused business activities.
- Investigated new technologies that could improve efficiency within the organization.
- Led and mentored newly hired employees, sharing knowledge of company programs and fostering team integration.
Rental Property Manager
Self-employeed
Boaz, Alabama
06.2005 - 06.2023
- Coordinated rent collection and payment tracking, ensuring accurate account records for owned properties.
- Resolved tenant complaints and processed notices and lease renewals, fostering positive tenant relationships.
- Maintained compliance with fair housing, safety, and local rental requirements.
- Scheduled repairs, maintenance vendors, and property inspections across rental units.
- Performed background checks on potential tenants prior to approving rental applications.
- Inspected vacated units upon move-out to determine any damage beyond normal wear-and-tear that requires repairs.
- Organized and maintained records of rent collection, lease agreements, and repair requests in a streamlined database system.
Education
High School Diploma -
DOUGLAS HIGH
DOUGLAS AL05-1990
Skills
- Freight dispatching
- Route planning
- Route optimization
- Shipment tracking
- Driver logs management
- Vehicle inspection
- Customer service
Timeline
Business Owner
SAND MTN TWIN DRIVE INN
12.2021 - 06.2026
Rental Property Manager
Self-employeed
06.2005 - 06.2023
DRIVER /Freight Dispatcher
Midwest Logistics Systems
09.2002 - Current
High School Diploma -
DOUGLAS HIGH