Hi, I’m
Shannon Perez
Bellflower,USA
Summary
Committed to applying skills and insights to foster growth and effectiveness within a preferred workplace
Overview
6
years of professional experience
Work History
Volunteers of America Los Angeles
Lead Monitor
12.2022 - 06.2025
Job overview
- Maintained facility security and safety for participants, staff, and vendors.
- Performed hourly wellness checks to monitor participant well-being.
- Enhanced team performance by supervising three staff members effectively.
- Regularly sanitized common areas to ensure a hygienic environment.
- Communicated maintenance issues to program manager for timely resolution.
- Recorded daily activities and concerns in detailed end-of-shift reports.
- Provided outstanding customer service to support participants' needs.
- Implemented conflict resolution strategies, enhancing resident relationships and community atmosphere.
- Developed and maintained accurate records of incidents and interactions for compliance reporting.
- Trained new staff on operational procedures and best practices for resident engagement.
- Monitored resident activities to ensure safety and adherence to program guidelines.
- Coordinated communication between residents and support staff to address concerns promptly.
Volunteers of America Los Angeles
Monitor
03.2022 - 12.2022
Job overview
- Maintained facility security for all participants, staff, and vendors.
- Implemented searches for contraband on persons and personal property.
- Completed wellness checks to monitor participant well-being.
- Served meals promptly to participants according to schedule.
- Demonstrated strong customer service skills in all interactions.
Safe Refuge
Security Monitor
05.2019 - 12.2021
Job overview
- Maintained safety protocols for facility and clients consistently.
- Performed random urinalysis testing to ensure regulatory adherence.
- Handled billing for NexGen send outs to support financial operations.
- Provided customer service by answering telephones efficiently.
- Organized filing processes for improved document management.
- Drafted incident reports when required to record incidents comprehensively.
Education
Long Beach City CollegeLong Beach, CA
Associate of Arts from Alcohol/Drug Addictions
University Overview
- Introduction to Social Work
- Introduction to Victimology
- Intervention, Treatment and Recovery
- Introduction to Chemical Dependency
- Stress Management for Case Managers
- Introduction to Psychology
- Physio & Pharmacology of Drugs
- Co Occurring Disorders
- Case Management: Treatment and Aftercare
Hacienda/La Puente Adult Edu. Willow CampusLa Puente, CA
GED from General Education
02.2001
Skills
- Microsoft applications proficiency
- Communication abilities
- Data processing and organization
- Customer engagement strategies
- Security awareness
Certification
CDL
Timeline
Lead Monitor
Volunteers of America Los Angeles
12.2022 - 06.2025
Monitor
Volunteers of America Los Angeles
03.2022 - 12.2022
Security Monitor
Safe Refuge
05.2019 - 12.2021
Long Beach City College
Associate of Arts from Alcohol/Drug Addictions
Hacienda/La Puente Adult Edu. Willow Campus
GED from General Education
Languages
English - Expert
Spanish - Fluent
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