Shannon Permar
Townsend, DE,DE
Summary
Talented Surgical Scheduler with advanced knowledge of surgical procedures, scheduling protocols and medical terminology. Correctly codes procedures, provides accurate updates and efficiently prioritizes and completes high-volume workloads.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Passionate job seeker with strong organizational skills eager to secure Administrative Assistant position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Perioperative Surgical Scheduler and Billing
Christiana Care Health System
09.2019 - Current
- Performs billing functions for the Operating Room, Post-Op Recovery, Anesthesia, GI Lab, and Surgical Procedure Unit within tight billing deadlines.
- Negotiates with Physician's offices and ED personnel for dates and times to accommodate their requests for scheduling procedures.
- Selects correct Preference List from Surgeon's file listing that will request and reserve accurate instrumentation, supplies and equipment for each scheduled case.
- Computer skills needed with software utilized in the Perioperative Services to include Surgi-Net Billing/Scheduling Systems.
- Professional telephone etiquette and handling all incoming Operating Room calls.
- Inputting requests for Clinical and Maintenance Needs.
Prep and Hold Clerk
Christiana Care Health System
09.2004 - 09.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Produced high-quality communications for internal and external use.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
Unit Clerk
Christiana Care Health System
09.2003 - 09.2004
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Office Assistant and Billing Coder
Colorectal Surgeons Of Delaware
09.2001 - 09.2003
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Coded correct procedures for physician and billing purposes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
English And Journalism
University of Delaware
Newark, DEHigh School Diploma -
Glasgow High School
Newark, DE06.1994
Skills
- Operating Room Procedures
- Medical Terminology
- Billing and Coding Expertise
- Clerical Support
- File Coordination
- Schedule Oversight
- Schedule Coordination
- Correspondence Writing
- Facility Coordinating
Certification
Professional Dog Groomer and Breeding
Additional Information
References upon request.
Timeline
Perioperative Surgical Scheduler and Billing
Christiana Care Health System
09.2019 - Current
Prep and Hold Clerk
Christiana Care Health System
09.2004 - 09.2019
Unit Clerk
Christiana Care Health System
09.2003 - 09.2004
Medical Office Assistant and Billing Coder
Colorectal Surgeons Of Delaware
09.2001 - 09.2003
English And Journalism
University of Delaware
High School Diploma -
Glasgow High School
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