Shannon Person
Bowdon,GA
Summary
Adaptable operations professional with a background in manufacturing, linen management, and customer service. Known for strong equipment operation and order accuracy, with experience handling inventory, scheduling deliveries, and supporting team workflow. Focused on safe, organized, and efficient results.
Overview
14
14
years of professional experience
Work History
Decuppling
Southwire (Randstad)
Villa Rica, GA
09.2026 - Current
- Verified picked pallets from coworkers for order accuracy, ensuring correct shipments to customers.
- Matched pallet product against label requirements.
- Wrapped pallet securely for transport and place the correct shipping labels to be properly loaded onto truckload
- Executed daily duties with accuracy and efficiency to maintain workflow.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Verida
Villa Rica, Georgia
01.2026 - 07.2026
- Coordinated ride requests in Verida service system, ensuring timely transportation for members. using Verida service system.
- Answered member calls and resolved transportation inquiries, enhancing member satisfaction and support.
- Verified trip details and eligibility information for members.
- Documented customer concerns in Verida case records to track and address issues effectively.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Escalated complex issues to supervisors and support staff.
- Confirmed availability with contracted transportation companies for member appointments.
Rewinder
Southwire
Carrollton, Georgia
06.2024 - 12.2024
- Operated rewind equipment for Southwire wire and cable production.
- Adjusted machine settings for proper tension and coil alignment.
- Loaded and unloaded cable spools using safe material handling practices.
- Tagged and labeled finished reels for Southwire shipment and tracking.
- Followed Southwire safety procedures and quality standards throughout each shift.
Linen Manager
Holiday Inn Express Hotel-Carrollton
Carrollton, GA
02.2022 - 04.2024
- Managed linen inventory for Holiday Inn Express, optimizing stock levels to support housekeeping operations.
- Coordinated laundry workflow with housekeeping and front desk teams to ensure timely linen availability.
- Trained staff on laundry handling and linen storage procedures to maintain quality standards.
- Inspected clean linens for stains, damage, and freshness.
- Reported equipment issues and requested repairs for laundry machines.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Coil Pack
Southwire
Carrollton, Ohio
08.2017 - 10.2017
- Operated machine cutting insulated wire into lengths of 250 feet or less for retail distribution at stores like Home Depot and Lowe's
- Packaged retail products by assembling components and sealing units for shipment
- Adhered to safety procedures and regulations to maintain workplace safety
Skaltek Operator
Southwire
Carrollton, GA
10.2012 - 05.2015
- Loaded machine with armored reel, operated to cut insulated wire to 250 feet, and wrapped in customized plastic for each product
- Monitored machinery settings to ensure safe, steady operation
- Loaded raw materials into production equipment and conveyors
- Palletized and packaged finished items on production line
- Met or exceeded target for on-time customer shipments.
Education
High School Diploma -
Bowdon HIgh School
Bowdon, GA05-2005
Skills
- Order verification
- Shipping documentation
- Logistics coordination
- Inventory tracking
- Material handling
- Production machinery operation
Timeline
Decuppling
Southwire (Randstad)
09.2026 - Current
Customer Service Representative
Verida
01.2026 - 07.2026
Rewinder
Southwire
06.2024 - 12.2024
Linen Manager
Holiday Inn Express Hotel-Carrollton
02.2022 - 04.2024
Coil Pack
Southwire
08.2017 - 10.2017
Skaltek Operator
Southwire
10.2012 - 05.2015
High School Diploma -
Bowdon HIgh School