Shannon Peterman
Everett,USA
Summary
I desire to utilize the skills I have acquired throughout my previous experience, business management, and education.
Throughout the years, I have had the pleasure of working with our community, from pediatrics to geriatrics and everyone in between. I am an independent worker with adjustable co-working skills to assist the team with success. I have the ability to maintain a good attitude during high-stress situations.
Overview
14
14
years of professional experience
Work History
Billing Coordinator
Snohomish Acupuncture & Massage LLC
07.2018 - Current
- Wrote appeals, coordinated 3rd party liens between parties, as well as government contracts
- Streamlined communication between departments involved in the billing process, fostering better collaboration and faster resolution of issues.
- Drafted policy updates based on regulatory changes impacting the organization's insurance billing procedures approach.
- Optimized the use of existing resources within the department, reallocating personnel or adjusting workflows as needed to better meet organizational goals.
- Mitigated risk of claim denials by thoroughly reviewing submitted documentation for accuracy and completeness prior to submission.
- Established strong relationships with clients through clear communication and timely responses to inquiries about their accounts or policies.
- Safeguarded sensitive customer information through compliance with privacy laws, maintaining trust between clients and the organization.
Office Administrator
Engineered Sports Physical Therapy
09.2023 - 12.2024
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted patients & professional athletes.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Request/submit prior authorizations
- Maintained detailed information with Attorneys, patients, or insurance
- Boosted productivity by prioritizing tasks, managing schedules, and improved office productivity for the owner when his assistant changed positions.
- Oversaw inventory management, ensuring office supplies were adequately stocked without over ordering.
- Using a computer, medical office software, and other technology to keep information organized and up-to-date
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maintaining an office schedule for other staff members
- Trained multiple assistants, helped the owner, lead PT, coordinate care with his Aides and specialty patients
- Established team priorities, maintained schedules and monitored performance.
Owner/Artist
Divine Feathers
06.2011 - 06.2021
- I founded my company in 2011 with an initial investment of $32 during the feather accessory trend
- Over the course of 10 years, I successfully grew and managed my small business on a global scale, focusing on building and maintaining strong customer relationships through personalized service
- I developed a range of hair fashion products while also accommodating custom orders, operating three virtual stores simultaneously
- My responsibilities spanned across all aspects of the business, including inventory management, product photography, packaging, and shipping
- I was also directly responsible for the creation of products, financial management, contract negotiation, and tax filing
- I handled all marketing efforts, including social media promotion and customer engagement, to drive sales and brand awareness
- In addition to day-to-day operations, I diligently worked to resolve rare customer complaints, ensuring client satisfaction
- My experience managing the entire lifecycle of my business allowed me to cultivate a strong work ethic, an eye for detail, and a commitment to providing exceptional service
Education
BBA - Elementary Education
WGU
Salt Lake01-2027
Skills
- Sign Language skills
- Windows/ Google Drive
- Outlook
- Office/Digital equipment
- Working as part of a team
- Working independently
- Communication on multiple platforms
- Good problem-solving skill
- Dedication
- Creative skills
- Organized
- Following Policy and Procedures
Qualifications Summary
- Successfully created & operated Divine Feathers worldwide.
- Maintained personal books/files, accounts receivables which consisted of personal and HIPAA compliant documentation.
- Kept client accounts accurate and reconciled weekly and monthly for accuracy.
- Independent worker, team leader with adjustable co-working skills.
- Always willing to improve my skill set.
- Has the ability to maintain a good attitude during high stress situations.
Languages
Sign Language
Limited Working
Timeline
Office Administrator
Engineered Sports Physical Therapy
09.2023 - 12.2024
Billing Coordinator
Snohomish Acupuncture & Massage LLC
07.2018 - Current
Owner/Artist
Divine Feathers
06.2011 - 06.2021
BBA - Elementary Education
WGU
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