Summary
Overview
Work History
Education
Skills
Awards
Timeline
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SHANNON PETROVICH

Lake Saint Louis,MO

Summary

Outstanding skills with experience in business and professional insurance application submissions requiring extensive computer and technical skills, coordinating with agents and underwriters and providing technical computer application training to others Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult situations Excellent interpersonal skills, ability to work well with others in both supervisory and support staff roles Punctual, dependable, motivated, diligent, fast-learning, personable and focused

Developed strong communication and problem-solving skills in fast-paced, customer-focused environment. Excels in time management and route optimization, ensuring timely and efficient service. Seeking to transition into new field, leveraging transferrable skills to contribute to team success.

Experienced with ensuring safe and timely transportation of passengers. Utilizes effective route planning and navigation skills to maximize efficiency and customer satisfaction. Track record of maintaining clean and well-maintained vehicle to ensure pleasant ride for clients.

Dedicated Rideshare Driver with over 5 years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.

High-performing [Job Title] bringing excellent safety record and high customer ratings to rideshare contracting opportunities. Committed to treating all customers with respect and works to foster positive interactions to build brand. Known for dedication to excellence.

Overview

21
21
years of professional experience

Work History

Rideshare Driver

Uber
04.2019 - Current
  • Respond to passenger concerns and complaints politely and professionally.
  • Develop strong communication skills while interacting with diverse groups of riders daily.
  • Follow company guidelines and policies when interacting with passengers.
  • Assist passengers with loading and unloading luggage for enhanced customer care.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Adhered to all safety regulations and traffic laws while driving.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
  • Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Enhanced customer service by providing prompt and courteous transportation to passengers.
  • Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Collaborated with fellow drivers to share insights on optimal routes or strategies for maximizing earnings during peak times.

Pet Sitter

Keck's Haven Llc.
10.2020 - 12.2024
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Administered medication to pets as prescribed, ensuring their health and wellbeing.
  • Enhanced pets' emotional wellbeing by providing companionship and affection, reducing anxiety during their owners' absence.
  • Improved pets' obedience and manners with consistent training and positive reinforcement techniques.
  • Implemented safety protocols during walks and outings, safeguarding pets from potential hazards.
  • Offered grooming services to pets, including bathing, and brushing, deshedding and nail trimming to maintain their hygiene and appearance.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
  • Gave medication to pets following guidelines from owners.
  • Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
  • Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
  • Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
  • Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
  • Promoted to Primary Pet Sitter and Trainer
  • Scheduled Visits for the entire company
  • Consulted with new clients
  • Approved/Rejected new clients and sent out new client email
  • Communicated with owner any client's questions or concerns
  • Helped with daily schedule changes
  • Responsible for advertising and some social media posts
  • Arranged and conducted job interviews
  • CPR Certified

Service Coordinator

Conference Technologies Inc,
03.2015 - 08.2016
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.

Project Coordinator

ADVANCED FACILITIES MAINTENANCE CORP.
08.2014 - 03.2015
  • Attend client meetings and assist with determination of project requirements
  • Track the progress and quality of work being performed by design disciplines/trades
  • Effectively and accurately communicate relevant project information to the client and project team
  • Ensure clients' needs are met in a timely and cost-effective manner
  • Track & manage contemplated change notices and change orders in the database
  • Communicate ideas for improving company processes with a positive and constructive attitude
  • Keep the Project Manager and others informed about project status and issues that may impact client relations
  • Prepare substantial completion certificates and ensure all required project close-out documents are obtained

General Clerk II

DEXTERA CORPORATION
10.2013 - 08.2014
  • Review and screen insurance applications for completeness and accuracy
  • Data entry
  • Process and submit insurance applications
  • Perform quality control reviews for application submissions

Service Support Representative

TMG THE MILLENNIUM GROUP
07.2012 - 10.2013
  • Submit insurance applications for business and professional coverage
  • Coordinate with underwriters and agents
  • Cross-train in technical application and computer skills for different areas of the company
  • Oversee quality control reviews for application submissions
  • Provide computer and technical training to team members in various insurance applications

Receptionist/Office Assistant

GINA AND MIKE STEIS WITH RESERVE NATIONAL INSURANCE
03.2011 - 07.2012
  • Greet incoming clients and callers
  • Schedule appointments
  • Set up and maintain a client database
  • Data entry
  • Filing and typing

Bartender

SHOW-ME'S BAR AND RESTAURANT
09.2009 - 07.2012
  • Mix cocktails, serve food & beverages
  • Provide great customer service in a fun, friendly environment
  • Maintain a clean and stocked bar
  • Train and supervise

Office Assistant

CLEAN CHAMPS
11.2009 - 02.2011
  • Create and maintain a customer database
  • Data entry
  • Schedule appointments
  • Answer phones
  • Filing and typing

Senior Bar Server

BUFFALO WILD WINGS
04.2007 - 09.2009
  • Server promoted to senior bar server after 4 months' employment
  • Serve, train, assign shifts and coordinate between staff and management
  • Work in a high-volume, fast-paced environment

Head Server

CHILI'S GRILL & BAR
01.2006 - 03.2007
  • Host promoted to head server 6 months after employment
  • Set up shifts, train, delegate and head the serving staff

Pet Groomer

PET GROOMER PETSMART
02.2004 - 01.2006
  • Bathe and groom
  • Greet customers
  • Answer phones
  • Schedule appointments

Education

HIGH SCHOOL DIPLOMA -

McCluer North High School
Florissant, MO
01.2006

Skills

  • Results-oriented
  • Client-focused
  • Proficiency in ATLAS
  • Proficiency in EPIC
  • Proficiency in ECM
  • Proficiency in Microsoft Excel
  • Quick-learner
  • Self-Starter

Awards

  • 2 Award Recognition Certificates for superb service and dedication
  • 1 Award Recognition Certificate for quality control error detection

Timeline

Pet Sitter

Keck's Haven Llc.
10.2020 - 12.2024

Rideshare Driver

Uber
04.2019 - Current

Service Coordinator

Conference Technologies Inc,
03.2015 - 08.2016

Project Coordinator

ADVANCED FACILITIES MAINTENANCE CORP.
08.2014 - 03.2015

General Clerk II

DEXTERA CORPORATION
10.2013 - 08.2014

Service Support Representative

TMG THE MILLENNIUM GROUP
07.2012 - 10.2013

Receptionist/Office Assistant

GINA AND MIKE STEIS WITH RESERVE NATIONAL INSURANCE
03.2011 - 07.2012

Office Assistant

CLEAN CHAMPS
11.2009 - 02.2011

Bartender

SHOW-ME'S BAR AND RESTAURANT
09.2009 - 07.2012

Senior Bar Server

BUFFALO WILD WINGS
04.2007 - 09.2009

Head Server

CHILI'S GRILL & BAR
01.2006 - 03.2007

Pet Groomer

PET GROOMER PETSMART
02.2004 - 01.2006

HIGH SCHOOL DIPLOMA -

McCluer North High School

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SHANNON PETROVICH