Shannon Phillip
Jacksonville,,FL
Summary
Forward-thinking Integration Engineer skilled at developing creative solutions to complex business problems. Comprehensive experience in production support, software testing, and solutioning with an excellent understanding of the Software Development Life Cycle. Proud team player focused on achieving project objectives with speed and accuracy. Superb consultancy and communication skills.
Overview
4
4
years of professional experience
Work History
Partner Integration Engineer
Finxact
Jacksonville, Florida
12.2021 - Current
- Engage in project discovery analysis and conduct data mapping
- Present Proof of Concept and suggested workflows to key stakeholders
- Recommend integration modifications to improve efficiency, reliability and performance
- Develop and maintain custom scripts to seed test data and solve complex business problems
- Write API documentation by interpreting JSON schema and Golang code
- Developed interactive training exercise to teach key concepts of Finxact's Core-as-a-Service, which is used by internal employees, partners, and clients
Software Test Engineer
Fiserv
Remote
03.2020 - 12.2021
- Reviewed requirements and project documentation for completeness and testability given project scope and timeline
- Developed, implemented and executed appropriate tests within established project schedules resulting in understanding of deliverable quality
- Contributed to overall team automation approach by integrating tests into software products
- Communicated and documented testing progress, results and other relevant information regarding testing of systems and products to peers, leaders and product development teams
- Maintained testing and other relevant project-related documentation in response to ongoing improvement and evolution of products over time
- Establish subject matter knowledge of all aspects regarding Payment Card processing business logic and how it is realized in applications
Integration Specialist
Fiserv
King of Prussia, PA
08.2018 - 03.2020
- Provide production support for SMB, B2B, and Enterprise clients integrated to proprietary payment gateway
- Maintain customer satisfaction by assimilating issues and requests and delivering clear paths to resolution
- Support hardware and software integrations including RESTful API, iFrame and credit card terminal integrations
- Compile pertinent data and develop reports with SQL in MySQL and Oracle databases
- Perform API testing in Postman to replicate production issues and bugs
- Collaborate with application, development, and infrastructure teams to prioritize feature enhancement requests from stakeholders
Education
Associate of Science - Information Technology
Delaware County Community College
Media, PA05.2018
Bachelor of Arts - Fashion Business
Columbia College Chicago
Chicago, IL12.2014
Skills
- Test Program Development
- Verbal and Written Communication
- Cross-Functional Team Collaboration
- Highly Flexible and Adaptable
- Problem Solving
Technical Competencies
- RESTful APIs
- JSON
- Postman
- JIRA / Confluence
- SDLC
- Scripting with Python and Javascript
- SQL
Timeline
Partner Integration Engineer
Finxact
12.2021 - Current
Software Test Engineer
Fiserv
03.2020 - 12.2021
Integration Specialist
Fiserv
08.2018 - 03.2020
Associate of Science - Information Technology
Delaware County Community College
Bachelor of Arts - Fashion Business
Columbia College Chicago
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