- Avid Reader
- Backpacking and Hiking with my dog
- Horseback Riding
- Outdoor Recreation
Shannon Pike
Durham
Summary
Dynamic F&I Manager at Jukonski Sales with a proven track record in enhancing client satisfaction. Expert in compliance management and effective leadership, I foster strong lender relationships while ensuring transparent financing processes. Committed to continuous improvement, I adapt to regulatory changes and prioritize client engagement for optimal results. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth. Experienced with managing finance and insurance operations. Utilizes strategic thinking to enhance process efficiency and customer experience—track record of effective regulatory compliance.
Overview
12
12
years of professional experience
Work History
F&I Manager
Jukonski Sales
10.2012 - Current
- Established strong relationships with lenders, negotiating competitive customer rates and improving loan approval rates.
- Collaborated with the sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
- Completed, reviewed, and processed paperwork to finalize sales.
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy-to-understand language.
- Researched and updated industry knowledge on changing legislation and regulations.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH05-2025
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2024
Skills
- Client Satisfaction Management
- Client Engagement
- Prioritization and Multitasking
- Consistent Dependability
- Compliance management
- Compliance Strategy Development
- Insurance products
- Financial Resource Allocation
- Creative Solution Development
- Effective Time Management
- Detail-Oriented Approach
- Effective Leadership
Interests
Timeline
F&I Manager
Jukonski Sales
10.2012 - Current
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University
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