Shannon Pinto
Denton,TX
Summary
With over a decade of experience in customer service, notably not only at Sonic, but in multiple other positions as well, I excel in fast-paced environments, demonstrating adaptability and exceptional interpersonal skills. My proactive approach has significantly enhanced customer satisfaction and team efficiency, underscoring my ability to lead and innovate while maintaining meticulous attention to detail and financial accuracy.
Overview
14
14
years of professional experience
Work History
Carhop
Sonics Drive In
03.2023 - Current
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
Carhop
Sonics Drive In
11.2022 - 03.2023
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Increased customer satisfaction by providing prompt and friendly service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
Sales Associate
Valor Global Solutions
11.2021 - 02.2022
- Consistently met or surpassed daily call quotas by prioritizing tasks effectively throughout the workday.
- Boosted sales revenue by utilizing effective communication skills to present products to potential customers.
- Adapted sales approach based on individual customer needs, leading to successful conversion rates.
- Provided exceptional customer service, resolving issues with empathy while maintaining a professional demeanor at all times.
- Closed deals effectively by overcoming objections and demonstrating strong negotiation skills.
- Increased customer satisfaction by addressing and resolving phone inquiries promptly and professionally.
- Implemented time management strategies, maximizing productivity during high call volume periods.
Nanny
Private
03.2020 - 07.2021
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Kitchen Manager/ Head Chef
Viridescent Kitchen
08.2018 - 03.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
Assistant General Manager and Shift Lead
Spiral Diner
08.2018 - 11.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Carhop
Sonics Drive In
06.2017 - 08.2018
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Increased customer satisfaction by providing prompt and friendly service.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Received numerous compliments from customers on outstanding service, contributing positively to the restaurant''s reputation.
Sales Associate
Pacific Sunwear
10.2015 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Carhop and Shift Lead
Sonics Drive In
01.2011 - 06.2017
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Education
High School Diploma -
Masters Learning Institute
Fort Worth, TX01-2013
Associate of Science - Nursing
North Central Texas College
Gainesville, TX06-2028
Skills
- 10 years of exceptional customer service experience
- Active listening
- Call center experience
- Promptness and punctuality
- Memory retention
- Interpersonal relationships
- Fast and efficient
- Willing to learn
- Teamwork and collaboration
- Quick learner
- Works Well Under Pressure
- Adaptability and dependability
Timeline
Carhop
Sonics Drive In
03.2023 - Current
Carhop
Sonics Drive In
11.2022 - 03.2023
Sales Associate
Valor Global Solutions
11.2021 - 02.2022
Nanny
Private
03.2020 - 07.2021
Kitchen Manager/ Head Chef
Viridescent Kitchen
08.2018 - 03.2020
Assistant General Manager and Shift Lead
Spiral Diner
08.2018 - 11.2019
Carhop
Sonics Drive In
06.2017 - 08.2018
Sales Associate
Pacific Sunwear
10.2015 - 11.2017
Carhop and Shift Lead
Sonics Drive In
01.2011 - 06.2017
High School Diploma -
Masters Learning Institute
Associate of Science - Nursing
North Central Texas College
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