Shannon Pole
Fredericksburg,VA
Summary
I’m a hardworking, determined, and ambitious woman who is eager to rejoin the workforce and build a successful career after taking time off to raise my children. I have always actively searched and engaged in various working opportunities to expand my professional experience and knowledge. I am an experienced Client Service Administrator, Support Administrator/Debtors Clerk, Data Capturer, and AuPair. I have also gained skills through part-time bartending and international travel. I’m proficient in Microsoft Word, Excel & Power Point with a reasonable understanding of SAP. I am a quick learner dedicated to giving my best in all the tasks I perform, I’m also confident in handling phone calls professionally and completing administrative tasks.
I see myself as someone who has a polite and kind nature with the ability to be firm when necessary in order to complete tasks. I’m a loyal and hardworking individual ready to be a valuable asset to any future employer or opportunity. I’m ready to make a difference through my contributions and to make a positive impact on any business.
Overview
8
8
years of professional experience
Work History
Client Service Administrator
PFPS Wealth Management
04.2016 - 02.2018
- Handled phone lines and forwarded calls to appropriate departments daily.
- Handled customer service activities alongside administrative duties and their execution.
- Managed customer inquiries ensuring adherence to quality and compliance standards.
- First point of contact for clients and various third parties
- Assisted Associate and Principal Advisers in the preparation of straightforward Statements of Advice as well as the preparation of requested relevant documentation
- Maintained client records (physical and electronic) in an orderly manner
- Helped to maintain and enhance Client Relationships
- Prepared various portfolio's and client reports
- Collate relevant research and sourced information as requested by Associate and Principal Advisers
- Conducted general office administration including management and co-ordination of calendars, stationery ordering, and mailbox collection/drop-off
- Greeting of clients and offering beverages
- Doing monthly grocery shopping for the business
- Personally assisted the Principal Associates whenever required
Reasons for leaving: My husband was given the opportunity to move the The United States through his job
Au Pair
Private
09.2015 - 03.2016
- Managed daily collection routine from school.
- Supervising of homework
- Ensured timely arrival at extracurricular events.
- Handled various childcare tasks.
Bartender
Hells Kitchen
11.2014 - 07.2015
- Handling Cash
- Taking orders
- High pressure position dealing with customers
- Created diverse range of beverages.
- Manual Labour
- Conducted inventory assessments to ensure accurate stock levels.
Support Administrator / Debtors Clerk
Penta Medical Systems
01.2013 - 11.2014
- Data Capturing, Stock Control: (Regional & National)
- Compiling of Stock Variance Reports
- Ordering of Stock from Suppliers
- Client Liaison
- Invoicing
- After Sales Service
- Client Service
- Debt Collecting
- Generating of Quotations
- Pricing of International Stock
Au Pair
Jayx Skye
01.2012 - 09.2012
- Collecting 3 children from school
- Supervising of homework
- Taking children to and from Extra Curriculum Activities
- General Au-pairing responsibilities
Brand Ambassador
Ramsey Media
07.2011 - 12.2011
- Marketing, Distribution and Sales on a temporary basis
Sales Assistant and Brand Ambassador
Fight Force
03.2010 - 10.2010
- Marketing, Distribution & Sales
Data Capturer
GRD Minproc
07.2010 - 08.2010
- Data capturing, Filing, Ad hoc duties, Re- organising folders and documents in the system
Education
High school diploma -
Randpark High School
Johannesburg, Gauteng12.2011
Skills
- Customer service
- Fast learner
- Computer Literacy
- Communication
- Problem solving
- Organization
- Account Management
- Project planning
- Microsoft Outlook
- Microsoft Word - Intermediate
- Excel - Intermediate
- Power Point - Intermediate
Personal Information
Authorized To Work in the United States
Additional Information
- Competed in open water swims such as the midmar mile in South Africa numerous times.
- Opened up my own pet sitting business over the last 2 years as a side income.
- Previously volunteered at a local animal rescue in Johannesburg called “Kitty and Puppy Haven”.
Timeline
Client Service Administrator
PFPS Wealth Management
04.2016 - 02.2018
Au Pair
Private
09.2015 - 03.2016
Bartender
Hells Kitchen
11.2014 - 07.2015
Support Administrator / Debtors Clerk
Penta Medical Systems
01.2013 - 11.2014
Au Pair
Jayx Skye
01.2012 - 09.2012
Brand Ambassador
Ramsey Media
07.2011 - 12.2011
Data Capturer
GRD Minproc
07.2010 - 08.2010
Sales Assistant and Brand Ambassador
Fight Force
03.2010 - 10.2010
High school diploma -
Randpark High School
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