Shannon Potter
Kansas,OK
Summary
Accomplished Registered Nurse who's primary goal is to be a resource! Proven track record at Cherokee Nation Amo Health Center, adept in emergency care and patient advocacy. Leveraged direct patient care and compassionate communication to enhance patient outcomes, significantly reducing hospital readmissions. Skilled in employing HIPAA-compliant practices and coordinating interdisciplinary team efforts to optimize healthcare delivery.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager
Cherokee Nation Amo Health Center
09.2023 - Current
- Coordinated interdisciplinary team meetings to discuss patient progress and adjust care strategies, fostering collaboration among healthcare providers.
- Analyzed complex patient cases, making informed decisions to optimize care and improve patient outcomes.
- Implemented care management software to coordinate patient care activities, track referrals, and manage follow-up appointments, enhancing continuity of care.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Responded promptly and professionally to patient questions and concerns.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Administered medications and treatments as prescribed by physicians.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
- Educated patients and caregivers on healthcare protocols and processes.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Registered Nurse Case Manager
Cherokee Nation Outpatient Health Center
09.2022 - 03.2023
- Employed telehealth platforms to conduct virtual consultations, providing timely support and education to patients in remote locations.
- Coordinated interdisciplinary team meetings to discuss patient progress and adjust care strategies, fostering collaboration among healthcare providers.
- Analyzed complex patient cases, making informed decisions to optimize care and improve patient outcomes.
- Conducted comprehensive patient assessments to identify physical, emotional, and social needs, developing tailored care plans to meet individual requirements.
- Implemented care management software to coordinate patient care activities, track referrals, and manage follow-up appointments, enhancing continuity of care.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Responded promptly and professionally to patient questions and concerns.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Home Health Registered Nurse Case Manager
Angels Care Home Health
07.2021 - 09.2022
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests.
- Ensured regulatory compliance by adhering to federal, state, and agency guidelines in all aspects of home health nursing practice.
- Collaborated with interdisciplinary team members for comprehensive patient assessments, resulting in tailored care strategies.
- Supported family caregivers through education, resources, and emotional support during challenging times.
- Promoted patient self-management through health coaching and motivational interviewing techniques.
- Reduced hospital readmissions by providing thorough patient education and comprehensive discharge planning.
Emergency Room Registered Nurse
WW Hastings
01.2017 - 07.2021
- Was able to work well as a team and independently.
- Provided compassionate support to patients and families during crises, addressing emotional needs while delivering medical care.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Performed emergency procedures such as IV's, Foleys, NG Tubes,conscious sedation and wound care, providing immediate support to stabilize patients in critical condition.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Administered medications through intravenous lines using infusion pumps ensuring accurate dosage and patient safety.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
- Assisted in triaging patients upon arrival, evaluating symptoms to prioritize care based on urgency and medical necessity.
- Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients and answered questions about health condition, prognosis, and treatment.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ12-2024
Associate of Science - Nurisng
NorthWest Arkansas Community College
Bentonville, AR12-2017
Skills
- Direct patient care
- Emergency nursing pediatric course
- CPR AED (CPR AED)
- Vitals monitoring
- Emergency care
- Clear patient communication
- Compassionate and caring
- HIPAA compliance
- Patient advocacy
- Ethical considerations
- Referral coordination
- Pediatric care
- Staff management
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- OK Driver's License
- CPR/AED
- BLS
- ACLS
- PALS
- TNCC
- ENPC
- HAZWOPER
Timeline
Registered Nurse Case Manager
Cherokee Nation Amo Health Center
09.2023 - Current
Registered Nurse Case Manager
Cherokee Nation Outpatient Health Center
09.2022 - 03.2023
Home Health Registered Nurse Case Manager
Angels Care Home Health
07.2021 - 09.2022
Emergency Room Registered Nurse
WW Hastings
01.2017 - 07.2021
- Registered Nurse License (RN) - State Board of Nursing.
- OK Driver's License
- CPR/AED
- BLS
- ACLS
- PALS
- TNCC
- ENPC
- HAZWOPER
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nurisng
NorthWest Arkansas Community College
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