Hi, I’m
Shannon Powers
Client Success Professional
Amherst, NH,NH
Summary
Highly organized, dynamic, client-focused professional able to establish long-term positive relationships with clients, coworkers, and outside resources. Demonstrated strengths in problem solving, sales support, customer service and retention, time management, troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating rapport and exceeding goals in remote environment.
Overview
34
years of professional experience
1
Certification
Work History
Coldwell Banker Realty
Licensed Realtor
09.2019 - Current
Job overview
- Reviewed market research data and changed sales plans accordingly.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated, facilitated, and managed real estate transactions.
Regional Services And Education Center
Orton-Gillingham Certified Reading Instructor
02.2013 - 12.2022
Job overview
- Collaborated with colleagues to create educational curriculum and materials to align with state competency requirements.
- Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
- Assessed student progress by administering tests and evaluating results. Presented results to student support team including: parents, school district leaders, student advocates.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
Strategas Research Partners/Voyager Inst. Services
Account Manager - East Coast/Midwest Region
02.2008 - 11.2013
Job overview
- Identified key entry points to enhance market penetration and maximize returns.
- Research mid-cap publicly traded (NYSE & NASDAQ) corporate targets' for niche investor roadshows.
- Identify and communicate with key decision makers in investor relations to tailor client focused regional investor roadshows for corporate management teams.
- Identified opportunities for cross-selling and generating additional sources of revenue for bespoke research team.
- Provide exemplary sales support, client follow-up resulting in 96% retention and expansion of corporate investor outreach programs.
Coldwell Banker/King Thompson - Janet Leverington
Marketing/Office Manager
11.2005 - 09.2008
Job overview
- Promptly responded to high volume of telephone and email inquiries from current and potential real estate clients and B2B connections to maintain excellent relationships.
- Created system of mailings and phone contacts for sales increase and retention.
- Submitted all necessary paperwork to national relocation companies.
- Created written marketing submissions for local publications.
- Developed pre-list and brochures for clients and presentations.
The Tights Spot
Owner
01.2000 - 06.2005
Job overview
- Built a cohesive and productive work environment focused on teamwork and excellence in client service.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed lasting relationships with local businesses and national vendors for cross-promotions. Created in-store displays.
- Designed all advertisements and promotions.
Broker's Settlement Services (formerly Advantage E
Assistant VP Appraisals
05.1994 - 12.2000
Job overview
- Recruited, interviewed and reviewed work samples for over 500 real estate appraisers in Eastern Region.
- Created network of 350+ independent real estate appraisers through contract negotiation and fee schedules.
- Trained and managed 12 account representatives. Established performance goals for department and outlined processes for achievement.
- Reviewed and analyzed residential real estate appraisal reports for accuracy.
- Researched discrepancies for lending institutions, reviewed and analyzed reports for accuracy.
- Primary contact for clients. Worked with sales and marketing to improve marketability by rollouts/compliance training.
- Analyzed data for product and process improvements.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Education
Indiana University of PennsylvaniaIndiana, PA
Bachelor of Science from Business Education
12.1993
Skills
- Contract Negotiation
- Client Rapport and Retention
- Problem solving
- Time management
- Verbal and written communication
- Microsoft CRM & Office Suite (Powerpoint, Excel, Word, Outlook)
- Google Suite (Docs, Sheets, Slides)
Certification
- New Hampshire Board of Realtors License #075177
- Dyslexia Institute Certification - Orton Gillingham
Timeline
Licensed Realtor
Coldwell Banker Realty
09.2019 - Current
Orton-Gillingham Certified Reading Instructor
Regional Services And Education Center
02.2013 - 12.2022
Account Manager - East Coast/Midwest Region
Strategas Research Partners/Voyager Inst. Services
02.2008 - 11.2013
Marketing/Office Manager
Coldwell Banker/King Thompson - Janet Leverington
11.2005 - 09.2008
Owner
The Tights Spot
01.2000 - 06.2005
Assistant VP Appraisals
Broker's Settlement Services (formerly Advantage E
05.1994 - 12.2000
Indiana University of Pennsylvania
Bachelor of Science from Business Education
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