Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Gaskins

Wilmington,NC

Summary

Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

6
6
years of professional experience

Work History

Brand Ambassador

Flyexclusive
Kinston, NC
10.2021 - 05.2024
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
  • Established and maintained positive relationships with customers.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.

Station Manager

Flyexclusive
01.2021 - 05.2024
  • Maintained accurate records and addressed issues promptly.
  • Boosted customer satisfaction ratings by consistently delivering high-quality services and resolving complaints in a timely manner.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Streamlined communications between departments to improve overall efficiency within the station environment.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Developed and maintained relationships with customers and suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.

Client Service Manager

Flyexclusive
10.2018 - 10.2021
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
  • Created customer support strategies to increase customer retention.
  • Coached team members on best practices for exceptional customer service, boosting overall performance levels.
  • Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
  • Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
  • Created and reviewed invoices to confirm accuracy.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Took ownership of customer issues and followed problems through to resolution.
  • Researched and corrected customer concerns to promote company loyalty.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Collaborated with cross-functional teams for better service delivery and client experience.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Charter Sales Coordinator

Flyexclusive
04.2018 - 10.2018
  • Assisted in the creation of customized travel itineraries, ensuring unique and memorable experiences for passengers.
  • Liaised with aircraft owners, operators, and maintenance providers to guarantee aircraft availability and operational readiness.
  • Collaborated with flight operations teams to ensure seamless communication and service delivery during charter flights.
  • Developed strong relationships with clients, resulting in repeat business and referral opportunities.
  • Enhanced company reputation through exceptional customer service skills during all stages of the charter process.
  • Monitored market trends in order to adjust pricing strategies accordingly for maximum profitability.
  • Coordinated logistics between various departments within the organization to ensure smooth operation of each charter flight from start to finish.
  • Provided exceptional customer service through timely responses to inquiries and resolution of any issues or concerns.
  • Managed contract negotiations, finalizing agreements that were beneficial to both parties involved.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

Insurance - Insurance And Risk Management

Lenoir Community College
Kinston, NC
06.2005

Skills

  • Customer Service
  • Effective communicator
  • Customer Engagement
  • Exceptional communication
  • Customer Relations
  • Adaptable Personality
  • Customer Relationship Building
  • Brand Awareness
  • Relationship Management
  • Conflict resolution techniques
  • Team Player
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Display Set Up and Arrangement

Timeline

Brand Ambassador

Flyexclusive
10.2021 - 05.2024

Station Manager

Flyexclusive
01.2021 - 05.2024

Client Service Manager

Flyexclusive
10.2018 - 10.2021

Charter Sales Coordinator

Flyexclusive
04.2018 - 10.2018

Insurance - Insurance And Risk Management

Lenoir Community College

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Shannon Gaskins