Job Search Status
Open to workDesired start date: Immediately
Open To Work
Verified
This profile is verified using an email address.
Shannon Price
Midlothian,TX
Work Preference
Summary
Compassionate and dedicated healthcare professional with extensive experience as a Hospice Aide at Gentiva. Proven ability to enhance patient comfort and dignity through effective communication and relationship building. Skilled in vital signs monitoring and end-of-life care, successfully improving patient satisfaction rates by implementing feedback mechanisms. Committed to delivering exceptional support to patients and families.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hospice Aide
Gentiva
Waxahachie, TX
03.2019 - Current
- Provided compassionate personal care to patients, enhancing comfort and dignity in daily activities.
- Assisted with medication administration, ensuring adherence to treatment plans and improving patient outcomes.
- Monitored vital signs and reported changes to nursing staff, promoting proactive healthcare interventions.
- Maintained cleanliness and safety of patient environment, supporting infection control protocols effectively.
- Collaborated with interdisciplinary teams to develop individualized care plans, enhancing holistic patient support.
- Trained new hospice aides on best practices for patient care and safety procedures, fostering team efficiency.
- Implemented feedback mechanisms to improve service delivery, increasing patient satisfaction rates significantly.
- Advocated for patient needs within the care team, ensuring alignment with family preferences and comfort levels.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
- Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
- Comforted family members, offered attentive listening and high level of emotional support.
- Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
- Positioned patients to provide comfort and promote better body alignment.
CNA
Focused Care / Renfro
Waxahachie, TX
01.2009 - 07.2019
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with vital sign monitoring and patient assessments.
- Maintained accurate documentation of patient care and progress notes.
- Collaborated with multidisciplinary teams to enhance resident care plans.
- Trained new staff on best practices for resident support and safety protocols.
- Enhanced resident mobility through tailored exercise programs and encouragement.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Account Manager
Healthcare Services Group
Waxahachie Tx
04.2011 - 07.2013
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Coordinated cross-functional teams to deliver comprehensive healthcare solutions on time.
- Implemented process improvements that enhanced operational efficiency and service quality.
- Analyzed client feedback to identify trends, driving strategic adjustments in service delivery.
- Led training initiatives for new team members, fostering a collaborative work environment.
- Managed contract negotiations, ensuring alignment with organizational goals and compliance standards.
- Oversaw project timelines and budgets, ensuring successful execution of healthcare programs.
- Delivered presentations to stakeholders, effectively communicating project updates and outcomes.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Education
High School Diploma -
Lancaster Christian Academy
Lancaster, TX05-1986
Skills
Bathing assistance
Vital signs monitoring
Grooming assistance
Dressing assistance
Written and verbal communication
Relationship building
End-of-life care
Ethical behavior
Family support
Recordkeeping
Medical equipment operation
Policies and guidelines
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Multitasking
Excellent communication
CPR certification
HIPAA compliance
Team collaboration
CNA certification
Effective communication
Patient assessments
Electronic charting
Certification
CNA LICENSE
Timeline
Hospice Aide
Gentiva
03.2019 - Current
Account Manager
Healthcare Services Group
04.2011 - 07.2013
CNA
Focused Care / Renfro
01.2009 - 07.2019
High School Diploma -
Lancaster Christian Academy