Shannon Prieto
Hawthorne,FL
Summary
A driven and meticulous professional with vast knowledge and experience in human services, education, administration, management, and customer service. Organized track record of success supporting operations. Thorough and analytical with unsurpassed communication, time management and prioritization abilities. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
8
8
Certificate
1
1
Language
Work History
SUBSTANCE ABUSE PREVENTION COORDINATOR
HANLEY FOUNDATION
05.2019 - Current
- Lead and manage staff of substance misuse prevention specialists
- Create training modules for Hanley Foundation prevention specialists
- Provide appropriate training and guidance to prevention specialists and peer prevention coordinators
- Promote substance misuse prevention programs to educators, law enforcement, and community partners in North Central Florida for facilitation of programs for area youth
- Ensure direct staff are conducting business in a manner that upholds Hanley Foundation’s policies, guidelines, and ethics
- Promote and facilitate parenting workshops for parents and guardians
- Ensure all programs are operating according to local, state, and federal regulations, contract requirements, and established policies and procedures
- Ensure that all aspects of substance abuse prevention programs operate according to Department of Children and Families contracts
- Review all program records and files to ensure compliance with established policies
- Prepare monthly and quarterly program reports in accordance with Department of Children and Families guidelines
- Review, analyze, and report all completed program findings
- Utilize web-based platforms- Collaborative Planning Group and Salesforce, to ensure accurate data reporting across assigned region
- Cultivate and maintain good professional relationships with teachers and administration in assigned region
- Work closely with youth-serving agencies within assigned region
- Research and evaluate local, state, and country-wide drug trends
- Assist in preparing needs assessments and logic models for grant writing purposes
- Work remotely within home office as well as in field of service
- Collaborate with other substance abuse professionals to develop and implement substance abuse prevention programs for targeted population
- Perform region-wide outreach and program promotion in support of contracts
- Collaborate with local task forces and coalitions to engage and organize community members' involvement in local public health initiatives.
- Enhanced community awareness of substance abuse prevention by organizing and conducting outreach programs.
- Collaborated with local agencies to develop comprehensive substance abuse prevention strategies for maximum impact.
- Reduced substance abuse rates in the community by implementing effective education and intervention programs.
- Improved access to support services for individuals struggling with addiction through partnerships with local organizations.
- Developed and executed data-driven action plans, successfully targeting high-risk populations for targeted interventions.
- Conducted thorough assessments of program effectiveness, ensuring optimal allocation of resources and continuous improvement.
- Led training sessions for community members, increasing knowledge and skills in substance abuse prevention techniques.
- Secured grant funding for program initiatives, expanding service reach and improving overall outcomes.
- Coordinated multidisciplinary teams, fostering collaboration among stakeholders to address complex issues related to substance abuse.
- Monitored trends in substance abuse within the community, adapting strategies as needed to maintain effectiveness.
- Established strong relationships with schools, law enforcement agencies, and healthcare providers to create a united front against substance abuse.
- Evaluated existing prevention policies and made recommendations for improvements based on best practices research.
- Spearheaded public awareness campaigns, using various media channels to educate the community about the dangers of drug use and available resources for help.
- Implemented evidence-based programs designed to reduce risk factors associated with substance abuse among youth populations specifically.
- Provided guidance on policy development for school administrators, resulting in more robust prevention measures being adopted districtwide.
- Organized community events promoting healthy lifestyles as alternatives to drug use, encouraging positive behavioral choices among residents of all ages.
- Assisted in developing protocols for early identification and intervention of at-risk individuals, increasing the likelihood of successful recovery.
- Utilized statistical analysis to identify patterns in substance use and inform targeted prevention strategies, maximizing impact on affected populations.
- Continuously updated knowledge on emerging drug trends and best practices in prevention, ensuring program offerings remained relevant and effective.
- Kept accurate and detailed records to track and document client progress.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
SERVER/NIGHT SHIFT MANAGER
DIANNE’S OLD TIME BBQ
07.2021 - 02.2024
- Hiring, managing, supervising, and training restaurant team members
- Managing all functions of the restaurant during mid-day and closing shifts
- Conduct daily team meetings with product updates and restaurant/shift news
- Prepare and receive orders of food and beverages
- Monitor food and beverage quality and execution
- Coach, mentor, and discipline team members
- Service execution and guest relations
- Manage guest relations and guest recovery.
- Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for family restaurant with social relevancy and intentionality.
- Managed 12 employees in delivering smooth, productive night shift operations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
CODE AND DEVELOPMENT SERVICE SPECIALIST
ALACHUA COUNTY GROWTH MANAGEMENT
06.2017 - 05.2019
- Respond both orally and in writing to inquires received by the pubic, builders, engineers, and contractors concerning submittal requirements, permit and construction regulations, departmental policies, complaints, and requests for service; refers difficult problems to higher–level staff, as needed
- Receive logs and reviews for completeness and accuracy all building permit applications submitted at the public counter, facsimile, and electronic transmission
- Review plans for re-roofing, kitchen and bath remodels, and other small residential projects of limited-scope to verify code conformance
- Conduct preliminary review of plans, for building construction, fire protection, and engineering for completeness and inclusion of required attachments such as structural and energy calculations, soils reports, and others to ensure general conformity with codes, ordinances and regulations
- Distribute plans to appropriate County staff, for plan review process and coordinates with other divisions and departments to obtain approvals and/or corrections on a timely basis
- Calculate various construction valuations, plan check and permit fees, collects fees, and balances the cash drawer
- Ensure that all permit fees are paid or deferred and appropriately documented
- Issue applicable permits over-the-counter and at the conclusion of the plan review process
- Operate a desktop computer using a variety of office business applications, and standard office equipment, as required.
- Streamlined project management processes for increased efficiency and timely completion of tasks.
- Collaborated with cross-functional teams to ensure seamless communication and execution of projects.
- Developed and maintained strong relationships with clients, fostering trust and loyalty in the organization''s services.
- Implemented process improvements that significantly reduced turnaround times for service requests.
- Provided exceptional customer service, resolving issues promptly and professionally to maintain client satisfaction.
- Coordinated closely with various departments involved in projects, enabling smooth information flow and timely decision making.
- Cultivated a positive work environment through open communication channels and recognition of individual contributions among team members.
- Delivered consistent results under tight deadlines, prioritizing tasks effectively to meet client expectations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
CO-OWNER/OPERATOR
PREITO PIPING AND WELDING
01.2009 - 11.2017
- Oversaw daily office operations for staff of 2 employees
- Oversaw inventory and office supply purchases
- Created company's first employee manual including training and development
- Processed accounts receivable and accounts payable
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
- Executed calling campaigns targeting direct end-user prospective accounts
- Executed contracts in timely and accurate manner
- Translated business priorities into implementable actions
- Entered numerical data into databases in a timely and accurate manner
- Implemented improvements to file systems and procedures
- Managed business finances, including paying vendors and suppliers for products services rendered
- Prospected to obtain new accounts while maintaining relationships with existing accounts
- Prepared income statements and balance sheets and projected cash flow.
- Increased customer satisfaction by implementing efficient operational strategies and streamlining processes.
- Managed daily business operations, resulting in smooth workflow and enhanced productivity.
- Developed and maintained strong relationships with vendors to ensure timely delivery of products and services.
- Implemented marketing initiatives to attract new customers and increase brand awareness.
- Oversaw inventory management for optimal stock levels, minimizing waste, and reducing costs.
- Ensured compliance with all local, state, and federal regulations for safe business practices.
- Maintained accurate financial records, enabling informed decision-making for future growth opportunities.
- Collaborated with co-owner to develop strategic plans for business expansion and increased profitability.
- Negotiated contracts with suppliers to secure favorable terms, leading to reduced expenses on materials and services.
- Analyzed market trends to identify areas for potential growth or improvement within the business operations.
- Improved overall efficiency by implementing cost-effective technology solutions throughout various aspects of the operation.
- Addressed customer complaints promptly, resulting in improved client satisfaction rates and increased loyalty.
- Established performance metrics for staff evaluation purposes, promoting accountability among team members while setting clear expectations regarding their roles within the company structure.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
PARENT SUPPORT SPECIALIST
EARLY LEARNING COALITON OF ALACHUA COUNTY
11.2015 - 02.2017
- Planned and hosted on- and off-campus community service activities
- Determined the eligibility of low-income and needy families
- Communicated via phone, email, and in person with individuals of all ethnic and cultural backgrounds on a daily basis
- Interviewed and assessed an average of 35 incoming parent/guardian per week
- Collected and analyzed data on individual clients using personal and confidential records, interviews and professional sources
- Conducted an averaging of 22 one-on-one counseling sessions per week
- Referred clients to social services agencies
- Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs
- Follow-up to determine if the needs are met
- Assist parents/families/community and staff in understanding district, state, and federal practices and policies
- Identify opportunities for community engagement.
- Increased family satisfaction with school programs by providing personalized guidance and resources.
- Assisted parents in understanding their child''s educational needs, resulting in improved academic performance.
- Established strong relationships with families, fostering open communication and trust.
- Supported families in navigating school systems and accessing available resources, promoting a positive learning environment.
- Organized community outreach events to raise awareness about available support services for families.
- Mentored new Parent Support Specialists, sharing best practices and contributing to a cohesive team culture.
- Developed comprehensive case management plans focused on addressing specific family needs and challenges.
- Administered assessments to determine the effectiveness of implemented interventions, making adjustments as needed to optimize outcomes.
- Created resource materials for parents including handouts, guides, and toolkits covering various topics relevant to their child''s education journey.
- Delivered culturally sensitive support services tailored to meet the unique needs of diverse families within the community.
- Managed caseloads efficiently ensuring timely follow-up with parents regarding concerns or updates.
- Coordinated partnerships between schools, community organizations, government agencies aiming at improving access to resources supporting student success.
- Evaluated program effectiveness through data analysis, identifying areas for improvement and implementing necessary changes to better serve families.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
SITE-BASED SUBSTITUE
SPARR ELEMENTARY- SCHOOL BOARD OF MARION COUNTY
08.2015 - 11.2015
- Supported 26 classroom teachers in implementing a developmentally appropriate curriculum for a group of 300 students
- Worked with other teachers and administrators to evaluate and revise elementary school programs
- Supervised an average of 18 students in classrooms, halls, cafeterias, schoolyards and on field trips
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest
- Promoted good behavior by using the positive reinforcement method
- Promoted language development skills through reading and storytelling
- Taught basic education principles while complying with IEP and ARD goals
- Relieved the head teacher and toddler teacher
- Communicated regularly with parents about daily activities and behaviors
- Maintained daily records of children's individual activities, behaviors, meals and naps
- Identified early warning signs of emotional and developmental problems in children.
- Increased overall class participation by fostering a positive and inclusive learning environment.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Provided timely feedback on assignments, helping students identify areas of improvement and gain confidence in their abilities.
- Assisted struggling students through one-on-one sessions, leading to increased academic success.
- Participated in professional development workshops and conferences, staying current on best practices in education.
- Implemented project-based learning opportunities that encouraged collaboration and problem-solving among students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Collaborated with colleagues to develop innovative approaches to teaching.
ACADEMIC TEAHCER
MARION COUNTY CORRECTIONAL INSTITUTION
09.2014 - 08.2015
- Established clear objectives for all lessons, units and projects
- Adapted teaching methods and materials to meet students' varying needs
- Encouraged students to persevere with challenging tasks
- Attended 1 staff meetings each month
- Taught students to utilize problem solving methodology and techniques during tests
- Created lesson plans in line with state curriculum and school curriculum standards
- Taught 2 blocks of 5 subjects for grades 9 through 12 each day
- Identified areas of weakness with individual students and tailored lessons accordingly
- Pursued professional development activities to broaden and deepen knowledge of content and teaching skills
- Maintained accurate and complete student records as required by laws, district policies and administrative regulations.
- Enhanced student understanding by utilizing varied teaching methods and adjusting instructional strategies to meet diverse learning needs.
- Boosted classroom participation by incorporating interactive activities and encouraging students to express their thoughts and ideas openly.
- Improved student writing skills through targeted instruction and consistent feedback on assignments, leading to higher quality work.
- Developed strong rapport with students, fostering a positive learning environment conducive to academic success.
- Collaborated with colleagues to plan engaging interdisciplinary units that connected subject matter across different content areas.
- Evaluated student performance regularly using formative and summative assessments, adjusting instruction as needed to promote continuous growth.
- Utilized differentiated instruction techniques to address individual student needs while promoting overall class progress.
- Implemented project-based learning experiences that encouraged critical thinking skills and allowed students to apply knowledge in real-world situations.
- Promoted a culture of inquiry within the classroom by challenging students with thought-provoking questions and encouraging independent research efforts.
- Provided ongoing support for struggling learners through targeted interventions, one-on-one tutoring sessions, or additional resources as needed for success in the classroom setting.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
HR/ACCOUNTING CLERK
CAL-MAINE FOODS
03.2012 - 04.2014
- Managed accounts receivable for an organization of 200+ personnel
- Managed payroll for an organization of 200+ personnel
- Assisted with auditing and responding to company accountants
- Coded accounting documents
- Led comprehensive safety training for 35 staff members
- Administered compensation, benefits and performance management systems and safety and recreation programs
- Maintained integrity of general ledger, including the chart of accounts
- Compiled general ledger entries on a short schedule with nearly 100% accuracy
- Researched and resolved accounts payable discrepancies
- Posted receipts to appropriate general ledger accounts
- Oversaw inventory and office supply purchases
- Processed accounts receivable and accounts payable.
- Ensured regulatory compliance by staying updated on tax laws and filing deadlines, avoiding penalties or fines due to missed obligations.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Streamlined human resources processes by implementing efficient record-keeping methods and digital solutions.
- Enhanced employee onboarding experience with comprehensive orientation materials and personalized support.
- Supported the recruitment process, resulting in timely hiring of qualified candidates for various positions.
- Managed confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements.
- Facilitated open lines of communication between staff members and HR department, addressing inquiries promptly and professionally.
- Maintained accurate records of employee attendance, leaves of absence, and vacation time for payroll purposes.
- Provided administrative support during internal investigations, ensuring thorough documentation was maintained throughout the process.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Bachelor of Arts - Social Sciences With An Emphasis in Education
ASHFORD UNIVERSITY
CLINTON, IA07.2013
Skills
- Training facilitation
- Health Education
- Substance Abuse Prevention
- Contract Management
- Administrative Leadership
- Data Entry
- Audience Analysis
- Staff Development
- Public Speaking
- Trend Analysis
Certification
- Alcohol Literacy Challenge Trainer of Trainers
- Active Parenting Facilitator
- Marijuana and Vaping Prevention Facilitator
- Prescription Drug Abuse Prevention Facilitator
- Project SUCCESS Facilitator
Affiliations
- Special Olympics
- FFA
- 4-H
Timeline
SERVER/NIGHT SHIFT MANAGER
DIANNE’S OLD TIME BBQ
07.2021 - 02.2024
SUBSTANCE ABUSE PREVENTION COORDINATOR
HANLEY FOUNDATION
05.2019 - Current
CODE AND DEVELOPMENT SERVICE SPECIALIST
ALACHUA COUNTY GROWTH MANAGEMENT
06.2017 - 05.2019
PARENT SUPPORT SPECIALIST
EARLY LEARNING COALITON OF ALACHUA COUNTY
11.2015 - 02.2017
SITE-BASED SUBSTITUE
SPARR ELEMENTARY- SCHOOL BOARD OF MARION COUNTY
08.2015 - 11.2015
ACADEMIC TEAHCER
MARION COUNTY CORRECTIONAL INSTITUTION
09.2014 - 08.2015
HR/ACCOUNTING CLERK
CAL-MAINE FOODS
03.2012 - 04.2014
CO-OWNER/OPERATOR
PREITO PIPING AND WELDING
01.2009 - 11.2017
Bachelor of Arts - Social Sciences With An Emphasis in Education
ASHFORD UNIVERSITY
- Alcohol Literacy Challenge Trainer of Trainers
- Active Parenting Facilitator
- Marijuana and Vaping Prevention Facilitator
- Prescription Drug Abuse Prevention Facilitator
- Project SUCCESS Facilitator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
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