Shannon A. Prue
Community Manager
Largo,FL
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
25
25
years of professional experience
Work History
Community Manager
Equity Lifestyle Properties
Clearwater, FL
07.2016 - Current
- Manage daily operations for 2 Senior Communities with over 400 homes in Clearwater, FL;
- Develop and maintain working relationship with both community HOAs;
- Conduct daily inspections to ensure exceptional curb appeal is maintained;
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Develop marketing strategies for available inventory and work diligently to meet occupancy goals, maintained 97% since 2016.
- Post available homes on lead generating websites and track website views/hits to ensure effectiveness;
- Run credit checks on homebuyers and process and complete all closing paperwork on closing day.
- Complete file audits quarterly.
- Determine scope of work for large projects, manage project from start to finish ensuring budget and timeframe goals are met and quality work is delivered by vendors/maintenance;
- Negotiate contracts with suppliers and Vendors;
- Implement all required risk management protocols to ensure liability is minimized;
- Interact daily with customers both internal and external to ensure any outstanding concerns are resolved;
- Lead office and maintenance team by setting goals and expectations and maintaining communication to ensure projects and enhancements were completed in a timely manner.
- Conduct safety meetings and customer service training for entire team;
- Provide performance feedback throughout year to employees to ensure positive experiences during annual reviews.
- Communicate weekly with construction department to ensure timely completetion of homes.
- Aided upper-level leaders by completing annual budgets and monthly reports for executive action planning.
Business Analyst
JDR Consulting, LLC
Largo, FL
06.2014 - 07.2016
- Met with prospective clients to determine their implementation needs, develop upgrade/implementation plan and present contract offers to client;
- Assessed impact of current business processes on users and evaluated potential areas for improvement.
- Met with clients weekly to discuss project status, concerns and recommendations;
- Supported day-to-day Yardi software operations for multiple Property Management clients via Help Desk ticketing system.
- Set up security permissions for new users;
- Developed and conducted on-site and web-based training in use of systems and create training manuals based on client’s policies;
- Investigated and addressed system issues to enhance usability and improve functionality.
- Worked with Yardi Systems when necessary to resolve complex issues;
- Conducted timely follow-up with customers to ensure issues were properly addressed;
- Prepared daily imports of newly acquired homes through ETLs;
- Coordinated data migration and consolidation efforts.
- Devise UAT test plans and observe results;
- Assisted with client upgrades, implementations and training for Yardi 6.08 and 7s
- Conducted testing of conversions for platform upgrades and plugins;
- Created custom report mock ups.
Community Manager/Regional Sales and Software Trainer
Fairfield Residential
Phoenix, Tampa, AZ, FL
04.2000 - 06.2014
- Oversaw all aspects of on-site Property Management operations managing multiple properties up to 1000+ units;
- Managed recruitment, training and development for highly effective sales team.
- Reviewed and analyzed financial performance of assets to meet or exceed NOI goals;
- Responsible for issuance of P&L and variance reports to regional managers, asset managers and owners;
- Completed analysis of daily occupancy, accounts receivable and accounts payable ensuring all goals are achieved;
- Created training modules for policies and procedures, sales, budgeting, and software processes to be utilized on a National level;
- Provide on-site and remote training of Yardi Voyager and Sales/Operations processes to West Coast employees;
- Mentored new hires through one on one trainings, follow up meetings and continuous communication;
- Provided budget training for all onsite Managers;
- Interacted with all customers, employees, regional managers, asset managers and owners to ensure all properties are meeting expectation of investors;
- Developed Quarterly Marketing Plans and oversee implementation;
- Attend local events to network and market properties;
- Conduct investor tours for properties on the market;
- Planned and organized resident events in order to build community atmosphere and open lines of communication between residents and staff;
- Stand as board member for Tampa Palms HOA, attend and actively participate in all meetings.
Assistant Manager
YF Group
Phoenix, AZ
10.1997 - 04.2000
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed sales team communicating occupancy/renewal goals and customer service expectations;
- Developed Quarterly Marketing plan and delegate tasks to ensure follow through;
- Monitored lease renewal dates, contacted all expiring leases to provide renewal incentives, and prepared renewal leases for clients;
- Maintained contact with current residents to provide exceptional service to ensure low turn-over ratios;
- Created sales and renewal training program and facilitate training for 5 properties.
Education
Business Administration
Sinclair Community College
Diploma - undefined
Kettering Fairmont High School
Skills
Immense knowledge in the following applications/software programs:
- Yardi: Voyager 608 – Voyager 7s Residential, Commercial, Single-Family Homes and Senior Living modules, PAYscan, Rent Café, Mobile Maintenance, Inspections;
- Microsoft: Microsoft: Excel, Power Point, Word, OneNote, OneDrive, Teams, Publisher, Outlook, SharePoint:
- RealPage Lead Management; On-site, SharePoint, SafeRent, Autotask, Salesforce, Learning Management Systems (LMS), GoTo Meeting/Webinar, Zoom, Yieldstar Revenue Management; Rainmaker LRO; Manage America; Catalyst; ADP; Workday; Docusign; Docutrax; and Backoffice
Other Skills
- Property Service Contract Administration
- Change Implementation
- Tenant and Eviction Laws
- Industry Trend Analysis
- Administration and Management
- Presentation Delivery
Timeline
Community Manager
Equity Lifestyle Properties
07.2016 - Current
Business Analyst
JDR Consulting, LLC
06.2014 - 07.2016
Community Manager/Regional Sales and Software Trainer
Fairfield Residential
04.2000 - 06.2014
Assistant Manager
YF Group
10.1997 - 04.2000
Business Administration
Sinclair Community College
Diploma - undefined
Kettering Fairmont High School
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