Shannon Puls
Allen Park,US
Summary
Transaction monitoring and regulatory reporting specialist with a strong foundation in customer due diligence and anti-money laundering procedures. Successfully developed and implemented strategies for monitoring suspicious activities and managing team workflows to ensure compliance with regulations.
Overview
24
24
years of professional experience
Work History
AML COMPLIANCE ANALYST
Comerica Bank
Farmington Hills, US
10.2012 - Current
- Monitored customer accounts for unusual activity or behavior indicating potential criminal activity or fraudulent transactions, enhancing overall compliance efforts.
- Interpreted AML regulations and guidelines to ensure compliance with applicable laws and regulations.
- Developed and implemented procedures for monitoring transactions for suspicious activities, improving thoroughness of customer due diligence reviews.
- Managed day-to-day workflow of team, ensuring timely task completion within established deadlines to maintain operational efficiency.
- Finalized currency transaction reports in accordance with legal standards.
PERSONAL BANKER
Comerica Bank
Dearborn, US
07.2010 - Current
- Developed relationships with customers through timely follow-up, sound advice, and quality service.
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings.
- Maintained knowledge of bank products, services, policies, procedures, and regulations.
- Assisted customers with loan applications and credit card requests.
- Processed deposits, withdrawals, transfers, payments, check cashing and other transactions accurately and efficiently.
BANK TELLER
Comerica Bank
Dearborn, US
08.2002 - Current
- Delivered exceptional customer service in high-volume banking environment, effectively handling cash and resolving account inquiries.
- Responded to customer inquiries about account information, transaction processing, and fees, ensuring clarity and satisfaction.
- Provided friendly assistance to customers to enhance their banking experience.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Issued cashier's checks, bank checks, money orders and traveler's checks.
Education
BACHELOR OF ARTS (B.A.) - MARKETING AND BUSINESS
Baker College
Flint, MI, US06-2008
Skills
- AML regulations
- Transaction monitoring
- Suspicious activity reporting
- Regulatory reporting
- Enhanced due diligence
- Risk assessment
- Compliance training
- Regulatory knowledge
- Attention to detail
- Time management
- Team collaboration
Timeline
AML COMPLIANCE ANALYST
Comerica Bank
10.2012 - Current
PERSONAL BANKER
Comerica Bank
07.2010 - Current
BANK TELLER
Comerica Bank
08.2002 - Current
BACHELOR OF ARTS (B.A.) - MARKETING AND BUSINESS
Baker College