Shannon Queen

At Stoneyfront, I was hired and the lead server, and bartender, and took on the task of helping the establishment for their grand opening and helped the restaurant serve amazing food with a super fun and friendly environment. Made memorable customer visits and community events to help bring awareness to the new dining establishment.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Cultivated warm relationships with regular customers.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
• Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
• Processed orders and sent to kitchen employees for preparation.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Served high customer volumes during special events, nights, and weekends.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Built relationships with vendors to manage orders and negotiate costs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.

• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Cultivated warm relationships with regular customers.

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• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Inspected dishes and utensils for cleanliness.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.