Shannon Quigley

• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Attended regular training sessions to stay updated on new products or trends.
• Adhered to state regulations regarding serving alcohol responsibly.

• Managed daily operations of transmission service department.
• Ensured compliance with safety regulations in the workplace.
• Oversaw inventory management and parts procurement for repairs.
• Coordinated scheduling of customer appointments and service tasks.
• Resolved customer inquiries and complaints effectively and promptly.

• Answered phone calls and responded to questions and concerns.
• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers to increase overall sales.

• Contributed to business growth by confirming customer satisfaction with service and quality.
• Researched coverages under warranties and determined requirements for coverage.
• Explained amount for expected services and provided detailed answers to customer questions.

• Answered phone calls and responded to questions and concerns.
• Welcomed incoming individuals and ascertained needs by asking open-ended questions.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

• Mixed cocktails and beverages according to standard recipes and customer preferences.
• Provided exceptional customer service and built rapport with patrons.
• Maintained cleanliness of the bar area and equipment throughout shifts.

• Interviewed, hired and trained staff on bar practices and customer service standards.
• Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and demands of customers.
• Monitored bar inventory and promptly restocked low items before depletion.
• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
• Maintained tight financial controls with highly accurate daily registers.
• Reorganized bar stations to streamline overall efficiency and service flow.

• Assisted the general manager and 3 sales managers on a daily basis with all needs associated with running a successful dealership.
• Initiated and completed dealer trades with all Lexus dealerships on an as needed basis.
• Created and maintained spreadsheets to keep the dealership running as smoothly and successfully as possible.
• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries.
• Assisted the F&I department with the filing of credit applications as well as completing the buyers guides and all paperwork necessary to complete a deal.

Service Advisor Tasks:

• Answered service calls and scheduled customers according to their needs.
• Assigned loaner vehicles for appropriate services.
• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Created repair orders to accurately show the work that was being done.

• Executed loan origination process, which included running credit reports and inputting all necessary information to complete the loan.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
• Performed daily maintenance of loan applicant database.
• Delivered prompt, accurate and excellent customer service.
• Maintained confidentiality of bank records and client information.