Shannon Quinlan

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

• Collaborated with sales team to identify potential upsell opportunities and expand client base.

• Holds product demonstrations for customers.

• Organized meetings with departments to ensure customer satisfaction.

• Drove revenue growth by identifying new business opportunities within existing accounts.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.

• Managed a portfolio of over 50+ enterprise accounts with a 94% satisfaction rate
• Increased retention revenue by 5%
• Made customer training programs for customer that were not utilizing the system to increasing more features to be utilized by 20%
• Boosted client satisfaction by effectively managing and resolving account issues.
• Built relationships with customers and community to promote long term business growth.

• Primarily outbound cold calling business to business (B2B) sales of GPS tracking devices marketed towards medium to small size logistics/trucking and service companies.

• Assess sales potential of prospects by analyzing company size, product demand potential, and competitor product usage.

• Collaborate with Product Specialists to arrange and attend product demonstrations.

• Facilitates key meetings between clients and Product Specialists and communicate crucial details to close out sales with broader sales team.

• Follows up on sales leads and scheduled product demonstrations.

• Reviews and updates account information on Salesforce; also monitor Salesforce dashboards of key metrics.

• Meets both individual sales targets and team performance goals.

• Troubleshoots customer problems as part of after-sales customer service initiatives.

• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.

• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

• Developed and maintained strong working relationships with professionals within assigned territory.