Shannon Quinlan
Wheeling,IL
Summary
A results driven professional passionate about pursuing the Consultant Revenue Enablement position. I am a dedicated Strategic Account manager with a proven record at Verizon Connect, enhancing client satisfaction and retention through exceptional focus to detail, exceptional customer service and problem solving skills. With experience partnering with leadership to design programs that enhance sales efficiency, I excel at aligning priorities and driving organizational success.
Overview
5
5
years of professional experience
Work History
Strategic Account Manager
Verizon Connect
07.2024 - Current
- Responsible for finding growth opportunities and retaining a dedicated book of business with 290+ SMB companies.
- Set up business meetings to revenue current lines of service and discuss upselling options to better help their business.
- Holds Demonstrations for customers.
- Create cases, contracts and change orders.
- Appointed “Product Knowledge” pillar to help create ways to educate my team on our products to get them more comfortable with selling.
Customer Success Partner SMB
Verizon Connect
08.2021 - 08.2024
- Drive the value of Verizon Connect solutions and clearly outline ROI based on the client's objectives.
- Managed a portfolio of over 50+ enterprise accounts with a 98% satisfaction rate.
- Increased retention revenue by 5%
- Designed templates to help educate clients on new products and services in order to drive additional revenue.
- Designed training programs to drive up utilization on all features by 20%
Business Development Representative
Verizon Connect
04.2020 - 08.2021
- Primarily outbound cold calling business to business (B2B) sales of GPS tracking devices marketed towards medium to small size logistics/trucking and service companies.
- Assess sales potential of prospects by analyzing company size, product demand potential, and competitor product usage.
- Collaborate with Product Specialists to arrange and attend product demonstrations
- Facilitates key meetings between clients and Product Specialists and communicate crucial details to close out sales with broader sales teams.
- Review and update account information on Salesforce and monitor dashboards of key metrics
Education
Business Administration ABA -
Harper College
12.2025
Skills
- Contract Management
- Order processing
- Conflict Resolution Management (CRM)
- Case management efficiency
- Workload balancing
- Detail Oriented
Timeline
Strategic Account Manager
Verizon Connect
07.2024 - Current
Customer Success Partner SMB
Verizon Connect
08.2021 - 08.2024
Business Development Representative
Verizon Connect
04.2020 - 08.2021
Business Administration ABA -
Harper College
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