Shannon Radel
Blanchardville
Summary
Training and enablement leader with extensive healthcare expertise in value-based care and clinical operations. Developed tailored onboarding and role-based learning programs that enhanced adoption and performance outcomes. Proven track record in collaborating with cross-functional teams to create effective, data-driven training resources.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Training Coordinator (EAP)
Acentra Health
12.2024 - Current
- Developed and maintained training materials, workflows, and tracking systems that enhanced onboarding and ongoing enablement
- Collaborated with SMEs to translate complex processes into clear, role-based learning resources, improving performance support
- Collaborated with department managers and clinical staff to tailor training programs to specific needs.
- Developed training materials and resources to enhance employee learning experiences.
- Assisted in designing and implementing innovative training methods and techniques that met evolving learner needs.
- Updated existing curriculums based on changes in technology or industry standards.
- Ensured all training records were up-to-date and easily accessible. of all trainings conducted.
- Coordinated with Points of Contacts within primary accounts (Custom and Border Patrol, USCIS and ICE) to determine the monthly learning objectives for each program.
EAP Clinical Consultant
Acentra Health
12.2022 - 11.2024
- Provided consultation services on complex cases requiring multidisciplinary approaches.
- Conducted assessments of patient health needs and developed personalized plans of care.
- Engaged with multidisciplinary teams to promote effective communication and coordination.
- Investigated incidents involving adverse events or complaints related to clinical operations.
Hospice Social Worker & Bereavement Coordinator
Upland Hills Health
03.2017 - 11.2022
- Provided emotional support to patients and families during end-of-life transitions.
- Facilitated grief counseling sessions for diverse groups and individuals.
- Developed bereavement resources for grieving families and individuals.
- Conducted assessments to determine patient needs and develop care plans.
- Educated families on hospice services and available community resources.
- Documented patient interactions in compliance with regulatory standards.
Family Care Partnership Supervisor
iCare
03.2018 - 08.2018
- Coordinated clinical and administrative workflows among staff, providers, and external partners to enhance service delivery.
- Executed crisis intervention strategies to ensure client safety and maintain oversight during critical situations.
- Evaluated service effectiveness through regular feedback from program social workers, nurses and community providers.
- Facilitated inter-agency group meetings at the county level to educate providers on service scope and collaboration opportunities.
- Supported onboarding and training programs with an emphasis on process adherence and role readiness
Member Support Manager
Inclusa
11.2013 - 03.2018
- Recruited, hired, trained, and coached personnel to build a high-performing team.
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Monitored customer service performance metrics to pinpoint improvement areas and implement strategic solutions.
- Collaborated with cross-functional stakeholders to identify and resolve barriers, enhancing workflow efficiency.
- Designed systems for tracking quality, compliance, and operational performance metrics.
- Monitored compliance with organizational policies and state regulations in service provision.
- Led team meetings to discuss challenges, share updates, and foster collaboration.
Social Services, Admissions & Marketing Director
Heartland Country Village
Black Earth
08.2012 - 11.2013
- Developed and implemented marketing strategies to increase admissions.
- Coordinated admissions processes to ensure smooth enrollment for new residents.
- Designed promotional materials highlighting Heartland Country Village's unique offerings.
- Developed training program materials for staff members involved in the admissions process.
- Conducted client assessments to identify needs and develop tailored support plans.
- Maintained accurate case documentation and updated client records regularly.
- Provided crisis intervention support to individuals experiencing immediate distress.
Administrator of Residential & Educational Services
Florence Crittenton
Knoxville
02.2010 - 2011
- Proactively prevented conflicts from escalating, contributing to a low record of grievances.
- Supervised day-to-day operations of the Care Department including monitoring workflow processes and ensuring that all tasks are completed in a timely manner.
- Assisted senior management in creating long-term strategic plans for growth within the Care Department.
- Supported professionals in the preparation and the administration of budget.
- Developed care programs aligning with organizational standards and patient needs.
- Developed and coordinated training sessions for staff on best care practices and compliance.
Education
Master of Social Work - Non-Profit Management
University of Tennessee
Knoxville, TN05-2008
Bachelor of Science - Community Health
University of Wisconsin, La Crosse
La Crosse, WI05-2006
Skills
- Training & Enablement Strategy
- Customer Onboarding & Adoption
- Healthcare Training Programs
- Instructional Design & Adult Learning
- Training Program Development and Evaluation
- Learning Management Systems Strategy
- Digital Learning Tools
- Data-Driven Program Measurement
- Curriculum development, design and Implementation
- Counseling and Crisis intervention
- Compliance monitoring
- Team collaboration
- Effective communication
- Employee training
- Needs assessment
- Project management
- Coaching and mentoring
- Program support
- Presentation and Public Speaking
- Credentialing oversight
- Virtual training
- Employee engagement
- Motivational Speaking and Interviewing
- New hire onboarding
- Materials preparation
- Training delivery
- Leadership training
- Excellent Verbal and written communication
- Training solutions development
- Adaptability and flexibility
- Continuous improvement
Certification
- Licensed Certified Independent Social Worker
- Certified Dialectical Behavioral Therapy (DBT) Specialist
Timeline
Training Coordinator (EAP)
Acentra Health
12.2024 - Current
EAP Clinical Consultant
Acentra Health
12.2022 - 11.2024
Family Care Partnership Supervisor
iCare
03.2018 - 08.2018
Hospice Social Worker & Bereavement Coordinator
Upland Hills Health
03.2017 - 11.2022
Member Support Manager
Inclusa
11.2013 - 03.2018
Social Services, Admissions & Marketing Director
Heartland Country Village
08.2012 - 11.2013
Administrator of Residential & Educational Services
Florence Crittenton
02.2010 - 2011
Master of Social Work - Non-Profit Management
University of Tennessee
Bachelor of Science - Community Health
University of Wisconsin, La Crosse