Shannon Raines
Georgetown,KY
Summary
Professional recognized for high productivity and efficient task completion. Skilled in negotiation, conflict resolution, and ensuring smooth communication channels across multiple professional groups. Excel in time management, adaptability, and problem-solving. Proactive problem solver without waiting for direction.
Overview
28
28
years of professional experience
Work History
Referral Liaison/Patient Relations Rep/Management
Ocala Eye
Ocala, Florida
05.2017 - Current
- Maintained relationships between our providers and referring providers.
- Managed resources effectively by delegating tasks among team members according to their strengths.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Developed and maintained effective relationships with internal and external stakeholders.
- Acted as a point of contact for referring providers, patients, suppliers, partners, and other third parties to support the best patient care.
- Created reports to monitor progress on projects and initiatives.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Identified needs of patients promptly and efficiently.
- Collaborated and spoke with providers/patients both inside and outside of the business.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Patient Care Coordinator
Dothan Eye Care/Southeast Eye Clinic
Dothan, Alabama
05.2010 - 06.2017
- Monitored inventory levels of supplies and medications to ensure adequate stock on hand at all times.
- Directed, supervised and evaluated medical personnel.
- Hired new medical and facility staff.
- Addressed operational issues promptly to minimize impact on clinic services.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Facilitated continuing education and professional development opportunities for staff.
Doctor Assistant
Denney Vision
Dothan, AL
05.1997 - 05.2000
- Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
- Answered phone calls promptly in a professional manner while addressing customer inquiries.
- Examined eyes, under observation, with instruments and pharmaceutical agents to determine visual acuity.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Instructed patients on how to insert, remove, clean and care for their contact lenses.
- Assisted optometrist with eye exams, including testing visual acuity and pupil dilation.
Education
High School Diploma -
Houston County High School
Columbia, AL01-1995
Some College (No Degree) - General Studies
George C Wallace Community College
Dothan, ALSkills
- Conflict resolution
- Collaborative relationships
- Exceptional customer service
- Self motivated
- Professionalism and discretion
Timeline
Referral Liaison/Patient Relations Rep/Management
Ocala Eye
05.2017 - Current
Patient Care Coordinator
Dothan Eye Care/Southeast Eye Clinic
05.2010 - 06.2017
Doctor Assistant
Denney Vision
05.1997 - 05.2000
High School Diploma -
Houston County High School
Some College (No Degree) - General Studies
George C Wallace Community College
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