Shannon Ramirez
Canton,MI
Summary
Efficient professional with 31+ years of experience and a proven knowledge of confidential correspondence, customer service, and data entry. Aiming to leverage my skills to successfully fill the Administrative role at your company.
Overview
34
34
years of professional experience
Work History
Patient Services Associate
Michigan Medicine
Ann Arbor, MI
02.2024 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
HR OFFICE ASSISTANT
Ilmor Engineering
Plymouth
07.2020 - 12.2023
- Prepare badges, passes, and identification cards, and perform other security-related duties
- Arrange for in-house and external training activities
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
- Travel arrangements
- Answer phone calls and direct calls to appropriate parties or take messages
- Greet visitors and determine whether they should be given access to specific individuals
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Open, sort, and distribute incoming correspondence, including faxes and email
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
- Provide clerical support to other departments
- Interpret administrative and operating policies and procedures for employees
- Coordinated daily administrative tasks for teams of executives and engineers
- Processed travel for team (international and domestic), adhering to travel policies and budget constraints
- Served as go-to person for travel questions from other division administrative assistants
- Coordinated compilation and performed analysis of divisional budget information
- Recorded and analyzed expense trends
- Completed purchase orders and processed expense reports
- Gathered, organized and disseminated manpower-related data for the multiple engineering departments
- Prepared and initiated correspondence, memoranda, reports, etc.
ADVANCED ADMINISTRATIVE ASSISTANT
Denso International America Inc
Southfield, MI
03.2006 - 11.2019
- Coordinated daily administrative tasks for teams of executives and engineers
- Processed travel for team (international and domestic), adhering to travel policies and budget constraints
- Served as go-to person for travel questions from other division administrative assistants
- Coordinated compilation and performed analysis of divisional budget information
- Recorded and analyzed expense trends
- Completed purchase orders and processed expense reports
- Gathered, organized and disseminated manpower-related data for the multiple engineering departments
- Prepared and initiated correspondence, memoranda, reports, etc.
CORPORATE TRAVEL COORDINATOR
Nippon Express Travel
Novi, MI
12.2001 - 03.2006
- Processed travel arrangements, both domestic and international, for major automotive corporate accounts
- Responsible for reviewing all reservations for other agents prior to ticketing
- The 'go to' person for questions/problems other agents may encounter
- Responsible for maintaining computer network
- Processed and assisted with complicated travel arrangements, both domestic and international, utilizing the PARS reservation system for the Executive level frequent travelers
- Achieved membership in Northwest's Summit Club by selling over $500,00 + in revenue
- Analyzed and resolved difficult business travel plans to best help the customer meet their needs in the most efficient manner
- Assisted customers with any questions, problems, or concerns when making a reservation
- Assisted with training of new associates.
RESERVATIONS SALES AGENT
Northwest Airlines, Inc
Livonia, MI
07.1990 - 12.2001
- Prepared and/or distributes correspondence and presentation materials
- Organized and maintained files and related documentation
- Process travel arrangements, both domestic and international, for major automotive corporate accounts
- Responsible for reviewing all reservations for other agents prior to ticketing
- The 'go to' person for questions/problems other agents may encounter
- Responsible for maintaining computer network
- Processed and assisted with complicated travel arrangements, both domestic and international, utilizing the PARS reservation system for the Executive level frequent travelers
- Achieved membership in Northwest's Summit Club by selling over $500,00 + in revenue
- Analyzed and resolved difficult business travel plans to best help the customer meet their needs in the most efficient manner
- Assisted customers with any questions, problems, or concerns when making a reservation
- Assisted with training of new associates.
Education
High School Diploma -
PLYMOUTH SALEM HIGH SCHOOL
Plymouth, MI06.1989
Skills
- Patient confidentiality
- Appointment Scheduling
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Money Handling
- Patient check-in
- Relationship Building
- Phone and Email Etiquette
- Flexible Schedule
- Fee Collection
- Attention to Detail
- Punctual and Hardworking
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
- Resolving Problems
- Patient documentation
- Outbound Calling
- Conflict Resolution
- Clerical and Filing Support
- Gathering Information from Patients
- Providing Information and Resources
- Schedule Coordination
Timeline
Patient Services Associate
Michigan Medicine
02.2024 - Current
HR OFFICE ASSISTANT
Ilmor Engineering
07.2020 - 12.2023
ADVANCED ADMINISTRATIVE ASSISTANT
Denso International America Inc
03.2006 - 11.2019
CORPORATE TRAVEL COORDINATOR
Nippon Express Travel
12.2001 - 03.2006
RESERVATIONS SALES AGENT
Northwest Airlines, Inc
07.1990 - 12.2001
High School Diploma -
PLYMOUTH SALEM HIGH SCHOOL
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