Shannon Rand
Denham Springs,LA
Summary
Onboarding Specialist/Trainer with a proven track record at Magellan Healthcare, enhancing organizational development and employee relations through effective new hire onboarding. Skilled in performance tracking and policy understanding, I streamlined onboarding processes, significantly improving adjustment and integration of new hires. Expert in both the technical and interpersonal facets of employee orientation and training.
Overview
20
20
years of professional experience
Work History
Onboarding Specialist/Trainer
Magellan Healthcare
11.2021 - 08.2024
- Completed required criminal, credit, or drug tests for new hires.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Trained new hires in technology required to access company systems and complete job tasks.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
Billing Specialist
Frozen Food Express
06.2017 - 10.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Utilized various software programs to process customer payments.
Accounts Payable Clerk
Kelly Temporary Services
04.2004 - 12.2013
- Maintained good working relationships with vendors and resolved disputes.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Registered transactions and data on accounting database to track history and safeguard information.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Reached out to vendors and customers to verify information and follow up on client issues.
Education
Master Of Business Administration - Business Administration And Management
Columbia Southern University
Orange Beach, AL05.2022
Skills
- Performance Tracking
- Policy understanding
- New Hire Onboarding
- Organizational Development
- Termination Documentation
- Employee Relations
- Staffing Agency Coordination
Timeline
Onboarding Specialist/Trainer
Magellan Healthcare
11.2021 - 08.2024
Billing Specialist
Frozen Food Express
06.2017 - 10.2021
Accounts Payable Clerk
Kelly Temporary Services
04.2004 - 12.2013
Master Of Business Administration - Business Administration And Management
Columbia Southern University
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