Shannon Raper

Frontier Communications

Plano, TX

02.2000 - 09.2023

Performed maintenance and reconducting work in varied weather conditions.
Worked on both dead and energized lines.
Tested fiber optic cables and documented results.
Performed repairs on severed fiber cables to restore to complete functionality.
Spliced, bonded, ground and terminated cables.
Built splice cases to enclose exposed transmission lines.
Coordinated installation of new users and relocations of existing users.
Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Worked closely with network administrators and server engineers to deliver quality service.
Installed and configured new devices and system components.
Located and repaired line faults to maintain existing network without causing signal failure interruptions.
Read blueprints and schematics to correctly place equipment.
Responded to service requests during and after business hours.
Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Learned and adapted quickly to new technology and software applications.
Developed strong organizational and communication skills through coursework and volunteer activities.
Acted as a team leader in group projects, delegating tasks and providing feedback.

Overview